Printing, Personal Computing and Mobile Boards Migrated to HP Support Forums in May
Printing, Personal Computing and Mobile Boards Migrated to HP Support Forums in MayOpen Menu
We completed the migration of all boards within the Printing and Digital Imaging, Desktops and Workstations, and Mobile categories to the HP Support Forums in May. Please review this post for full details on the migration, and how to get to your content.
I had added a new form in Service manager for probsummary file and when I run the form using db->probsummary->form name, it is opening the default IM.update.incident form.
Here are the steps I have taken:
1. Added few fields to probsummary file
2. Created a new form using formwizard and assigned it to probsummary file. The form displays details of a single record
3. Assigned all the fields to form controls and saved the file with .g format
4. clicked on save and ran db->selected probsummary file->selected the new form name
But it shows IM.update.incident form only not the new form I had created.
It is not good to change the open form in object.You should change it through the Incident profile in operator record.
Because it is(in state) picking up the value from incident profile record only.and also when you click on the open new incident the apm.first RAD runs and it is getting the form from same profile record. So you should change the form name in initial format field of incident profile.
And it is opening FilterAdvFind form when search from DB because SM is designed that way. Whenever a secrh format is defined in the object record then SM will open the format defined at that place ,whenever file/form is search from db.
So you have to remove/replace your form name in Search configuration tab of probsummary record.But SM only open your form when you will try to secrh the incident record.SO i think you should avoid this.