Adding a new form in Service manager 7.11

by Community Manager on ‎03-07-2012 10:53 AM

Question

I had added a new form in Service manager for probsummary file and when I run the form using db->probsummary->form name, it is opening the default IM.update.incident form.

 

Here are the steps I have taken:

1. Added few fields to probsummary file

2. Created a new form using formwizard and assigned it to probsummary file. The form displays details of a single record

3. Assigned all the fields to form controls and saved the file with .g format

4. clicked on save and ran db->selected probsummary file->selected the new form name

But it shows IM.update.incident form only not the new form I had created.

Answer

It is not good to change the open form in object.You should change it through the Incident profile in operator record.


Because it is(in state) picking up the value from incident profile record only.and also when you click on the open new incident the apm.first RAD runs and it is getting the form from same profile record.
So you should change the form name in initial format field of incident profile.

And it is opening FilterAdvFind form when search from DB because SM is designed that way.
Whenever a secrh format is defined in the object record then SM will open the format defined at that place ,whenever file/form is search from db.

So you have to remove/replace your form name in Search configuration tab of probsummary record.But SM only open your form when you will try to secrh the incident record.SO i think you should avoid this.

Comments
by on ‎10-07-2014 08:39 AM

go to command line, type db and check administration mode.

search you format.

I hope help you.

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