java.lang error (94 Views)
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Valued Contributor
Rory Emmans
Posts: 388
Registered: ‎09-13-2001
Message 1 of 3 (94 Views)

java.lang error

When user trying to sign onto Service Desk 3.0 Sp5 receiving error java.lang.NoClassDefFound: com/hp/ifc/ui/AppDataForm

Any ideas besides re-installing Service Desk from scratch
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Honored Contributor
Antonio Valle_1
Posts: 1,266
Registered: ‎05-09-2000
Message 2 of 3 (94 Views)

Re: java.lang error

You can try clearing the cache (removing all the contents of the directory ) and renaming the file forms.dat.

Antonio
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Honored Contributor
Jasper  Verweij
Posts: 2,837
Registered: ‎01-27-2000
Message 3 of 3 (94 Views)

Re: java.lang error

Rory, did Antonio solution helped? It was also my first idea.

You'd better post your questions about Service Desk in IT Service Management section in stead of OpenView Applications
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