Re: WebDrawer not installing in 7.34.5739 - Forgot to remove WebDrawer 7.12.2017! (141 Views)
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Trusted Contributor
Ralph_Furino
Posts: 179
Registered: ‎04-27-2011
Message 1 of 3 (176 Views)

WebDrawer not installing in 7.34.5739 - Forgot to remove WebDrawer 7.12.2017!

This is my upgrade weekend:

I forgot to remove the WebDrawer installation from my 7.12.2017 installation before upgrading to 7.34.5739.

When I try to install the WebDrawer ISAPI Extension it appears to install then the installation rolls back and displays the message:

HP TRIM x64 Setup Wizard ended prematurely because of an error. Your system has not been modified.

My organization uses WebDrawer heavily. The schema was upgraded to 7.34, words have been reindexed and full IDOL initial index should be finished by tomorrow morning. I cannot go back. Is there a work around to be able install the 7.34 webdrawer or do I have to remove the 7.34 installation, re-install 7.12 and remove WebDrawer? You would think there was some registry setting or something preventing me from installing?

Thanks in advance!

Trusted Contributor
Ralph_Furino
Posts: 179
Registered: ‎04-27-2011
Message 2 of 3 (153 Views)

Re: WebDrawer not installing in 7.34.5739 - Forgot to remove WebDrawer 7.12.2017!

Let me update this:

 

I did uninstall 7.1.2.2017 using the uninstall feature. So that should have fully uninstalled all of the 2017 products...

 

I was able to install 7.34.5739. I had to uninstall the 7.34.5739 installation. Reboot.

Then I had to install 7.1.2.2017 with WebDrawer. Instead of uninstalling the products, I installed 7.34.5739 on top of 2017. My 2017 installation was upgraded to the 5739 installation.

 

This is very strange behavior for the installation for 7.34.5739.

 

Even though I got passed my hurdle, I would still like to know why this happened. Is this a bug in 7.34.5739?

 

Thanks in advance!

 

 

HP Expert
Greg Fraser_1
Posts: 804
Registered: ‎01-02-2002
Message 3 of 3 (141 Views)

Re: WebDrawer not installing in 7.34.5739 - Forgot to remove WebDrawer 7.12.2017!

The process you followed in the end sounds right me me, not too sure why it didn't upgrade in the first place. But as far as I know there aren't any known issues around this in 7.34.

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