Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1 (558 Views)
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Frequent Advisor
gsalgar
Posts: 42
Registered: ‎11-22-2012
Message 1 of 11 (754 Views)

Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

I used to have a Trim 7.3 demo system in Win8.1

I'm trying to update the demo to RM8.1.

The installation ends OK, but the WGS doesn't start. The service didn't respond.

I had Trim 7.3 in spanish and it worked OK. Now the demo version comes in english. 

I found an appcrash message that follows. 

Could someone help me to analyze it?

 

Version=1
EventType=APPCRASH
EventTime=130318814599703025
ReportType=2
Consent=1
UploadTime=130318814627933140
ReportIdentifier=b91b4dd9-6838-11e3-bedb-6036dd745a5d
IntegratorReportIdentifier=b91b4dd8-6838-11e3-bedb-6036dd745a5d
NsAppName=TRIMWorkgroup.exe
Response.BucketId=d110f6995a3d2abe2aff0243c69a4471
Response.BucketTable=4
Response.LegacyBucketId=149979839
Response.type=4
Sig[0].Name=Nombre de la aplicación
Sig[0].Value=TRIMWorkgroup.exe
Sig[1].Name=Versión de la aplicación
Sig[1].Value=8.0.0.6335
Sig[2].Name=Marca de tiempo de la aplicación
Sig[2].Value=5232896d
Sig[3].Name=Nombre del módulo con errores
Sig[3].Value=ntdll.dll
Sig[4].Name=Versión del módulo con errores
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Marca de tiempo del módulo con errores
Sig[5].Value=523d5305
Sig[6].Name=Código de excepción
Sig[6].Value=c00000fd
Sig[7].Name=Desplazamiento de excepción
Sig[7].Value=00000000000421ad
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=9226
DynamicSig[22].Name=Información adicional 1
DynamicSig[22].Value=e1f9
DynamicSig[23].Name=Información adicional 2
DynamicSig[23].Value=e1f9af9e1ac443e8e10f8f39794e8f8e
DynamicSig[24].Name=Información adicional 3
DynamicSig[24].Value=404f
DynamicSig[25].Name=Información adicional 4
DynamicSig[25].Value=404f55022fe9ece8fc6ebfc7681b48fd
UI[2]=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
UI[3]=HP Records Manager Workgroup Server dejó de funcionar
UI[4]=Windows puede buscar una solución en línea al problema.
UI[5]=Buscar una solución en línea (recomendado)
UI[6]=Buscar una solución más adelante (recomendado)
UI[7]=Cerrar
UI[8]=HP Records Manager Workgroup Server dejó de funcionar y se cerró
UI[9]=La aplicación dejó de funcionar correctamente por un problema. Windows le notificará si existe alguna solución.
UI[10]=&Cerrar
LoadedModule[0]=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\USER32.dll
LoadedModule[5]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[6]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[7]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjWgs.dll
LoadedModule[8]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjBoost.dll
LoadedModule[9]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjCore.dll
LoadedModule[10]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjSth.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\mfc110u.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\MSVCP110.dll
LoadedModule[14]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[17]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[19]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[20]=C:\WINDOWS\system32\ole32.dll
LoadedModule[21]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[22]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjRcf.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[24]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjBoostThreads.dll
LoadedModule[25]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjPoco.dll
LoadedModule[26]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[28]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjRc.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[30]=C:\Program Files\Hewlett-Packard\HP Records Manager\dbghelp.dll
LoadedModule[31]=C:\WINDOWS\system32\IMM32.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[34]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\ODBC32.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\system32\NSI.dll
LoadedModule[39]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[40]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[42]=C:\Windows\system32\nvinitx.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Dejó de funcionar
ConsentKey=APPCRASH
AppName=HP Records Manager Workgroup Server
AppPath=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F3A00CACC24135E5F30D3BC089CB3687

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Honored Contributor
EWillsey
Posts: 1,822
Registered: ‎04-20-2010
Message 2 of 11 (740 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

Unfortuntely I don't know spanish... so hard to figure out that error log.

 

Random question... did you validate the license?

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Frequent Advisor
gsalgar
Posts: 42
Registered: ‎11-22-2012
Message 3 of 11 (727 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

I'll translate the messages and post it tomorrow.

 

Since it is an update, TES converted the previous HPTrim 7.3 demo license to the new RM8.0 license format.

 

Thanks.

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Esteemed Contributor
Richard Kelly_7
Posts: 205
Registered: ‎02-15-2007
Message 4 of 11 (711 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

The message says something like "It stopped Working"  but the eventcode is a stack overflow.

 

Let me take a guess that either you were running TRIM 7 in Spanish, or that you have completely removed the HKCU\Software\Hewlett-Packard\HP TRIM (from memory) registry key for the user who is running the workgroup service.    If not, can you tell me what the value "Lang" contains (again from memory - might be "Language").?

Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.
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Trusted Contributor
Ralph_Furino
Posts: 179
Registered: ‎04-27-2011
Message 5 of 11 (684 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

That's odd.... When I contacted HP for the RM 8 license, the reponse that I received was:

 

Your TRIM 7.x license should work as well with RM8.

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Esteemed Contributor
Richard Kelly_7
Posts: 205
Registered: ‎02-15-2007
Message 6 of 11 (678 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

Trim licenses do work in RM. It converts the format when you enter them. A TRIM license is 14 groups of 4 characters and an RM one is 21 groups.
Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.
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Frequent Advisor
gsalgar
Posts: 42
Registered: ‎11-22-2012
Message 7 of 11 (655 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

EWilsey:

 

Here it is the log with the messages translated into english << xxxx >>. Hope you can help me. 

 

Version=1
EventType=APPCRASH
EventTime=130318814599703025
ReportType=2
Consent=1
UploadTime=130318814627933140
ReportIdentifier=b91b4dd9-6838-11e3-bedb-6036dd745a5d
IntegratorReportIdentifier=b91b4dd8-6838-11e3-bedb-6036dd745a5d
NsAppName=TRIMWorkgroup.exe
Response.BucketId=d110f6995a3d2abe2aff0243c69a4471
Response.BucketTable=4
Response.LegacyBucketId=149979839
Response.type=4
Sig[0].Name=Nombre de la aplicación <<Application Name>>
Sig[0].Value=TRIMWorkgroup.exe
Sig[1].Name=Versión de la aplicación <<Application Version>>
Sig[1].Value=8.0.0.6335
Sig[2].Name=Marca de tiempo de la aplicación <<Application timestamp>>
Sig[2].Value=5232896d
Sig[3].Name=Nombre del módulo con errores <<Fault Module Name>>
Sig[3].Value=ntdll.dll
Sig[4].Name=Versión del módulo con errores <<Fault Module Version>>
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Marca de tiempo del módulo con errores <<Fault Module Timestamp>>
Sig[5].Value=523d5305
Sig[6].Name=Código de excepción <<Exception code>>
Sig[6].Value=c00000fd
Sig[7].Name=Desplazamiento de excepción <<Exception offset>>
Sig[7].Value=00000000000421ad
DynamicSig[1].Name=Versión del sistema operativo <<Operating system version>>
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Id. de configuración regional <<Regional configuration Id.>>
DynamicSig[2].Value=9226
DynamicSig[22].Name=Información adicional 1 <<Additional information 1>>
DynamicSig[22].Value=e1f9
DynamicSig[23].Name=Información adicional 2 <<Additional information 2>>
DynamicSig[23].Value=e1f9af9e1ac443e8e10f8f39794e8f8e
DynamicSig[24].Name=Información adicional 3 <<Additional information 3>>
DynamicSig[24].Value=404f
DynamicSig[25].Name=Información adicional 4 <<Additional information 4>>
DynamicSig[25].Value=404f55022fe9ece8fc6ebfc7681b48fd
UI[2]=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
UI[3]=HP Records Manager Workgroup Server dejó de funcionar <<HP RM WGS stop working>>
UI[4]=Windows puede buscar una solución en línea al problema. <<Windows can search for an online solution to the problem>>
UI[5]=Buscar una solución en línea (recomendado) <<Search for an online solution - recommended>>
UI[6]=Buscar una solución más adelante (recomendado) <<Search for a solution later - recommended>>
UI[7]=Cerrar <<Close>>
UI[8]=HP Records Manager Workgroup Server dejó de funcionar y se cerró <<HP RM WGS stop working and closed>>
UI[9]=La aplicación dejó de funcionar correctamente por un problema. Windows le notificará si existe alguna solución. <<The application stop working correctly because of a problem. Windows will notify you if there exists a solution>>
UI[10]=&Cerrar (&Close)
LoadedModule[0]=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\USER32.dll
LoadedModule[5]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[6]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[7]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjWgs.dll
LoadedModule[8]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjBoost.dll
LoadedModule[9]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjCore.dll
LoadedModule[10]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjSth.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\mfc110u.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\MSVCP110.dll
LoadedModule[14]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[17]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[19]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[20]=C:\WINDOWS\system32\ole32.dll
LoadedModule[21]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[22]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjRcf.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[24]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjBoostThreads.dll
LoadedModule[25]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjPoco.dll
LoadedModule[26]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[28]=C:\Program Files\Hewlett-Packard\HP Records Manager\tsjRc.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[30]=C:\Program Files\Hewlett-Packard\HP Records Manager\dbghelp.dll
LoadedModule[31]=C:\WINDOWS\system32\IMM32.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[34]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\ODBC32.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\system32\NSI.dll
LoadedModule[39]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[40]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[42]=C:\Windows\system32\nvinitx.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Dejó de funcionar <<Stop working>>
ConsentKey=APPCRASH
AppName=HP Records Manager Workgroup Server
AppPath=C:\Program Files\Hewlett-Packard\HP Records Manager\TRIMWorkgroup.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F3A00CACC24135E5F30D3BC089CB3687

 

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Frequent Advisor
gsalgar
Posts: 42
Registered: ‎11-22-2012
Message 8 of 11 (651 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

I had a demo version of Trim 7.3 in spanish working OK. Then I removed it completely from my computer and run CCleaner to clean the registry.
Then rebooted and installed de demo version of RM8.0 in english (I didn't find it in spanish). The installation ends OK.

Please help me how to find the value of "Lang".

Thanks
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Esteemed Contributor
Richard Kelly_7
Posts: 205
Registered: ‎02-15-2007
Message 9 of 11 (644 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

RM does not currently support the same range of languages as TRIM did and Spanish is one of the ones that has gone. For now you will either have to switch to English or stick with TRIM. Contact your local HP account manager to find what is going to happen about this. As i suspected the handling of removed languages is less than perfect.
Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.
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HP Expert
Neil Summers
Posts: 1,008
Registered: ‎10-08-2008
Message 10 of 11 (622 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

Should I mention TRIM's never been officially tested or certified against Windows 8.1?

Neil


Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.

(Please state the version of TRIM/HPRM you're using in all posts)

HP Software Support Online (SSO): http://support.openview.hp.com
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Frequent Advisor
gsalgar
Posts: 42
Registered: ‎11-22-2012
Message 11 of 11 (558 Views)

Re: Trim WGS APPCRASH. Can´t start WGS RM8.0 for DEMO in Win8.1

Hi Neal. I started last year installing the Trim 7.3 spanish demo version in Windows 7 Pro, and it runs successfully. Then I changed to a new machine with Windows 8 Pro ,and again it runs successfully. Then I updated to Windows 8.1 and continue to run successfully.

 

All Windows versions and SQL versions were in spanish.

 

I never saw a note that guarantee those installations, but in fact they run very well as a demo versions. That was the reason to attempt to install RM8.0 in english.

 

Let me say that I suspect that the problem could be with the language or with the license. Unfortunately, my demo version license expired last january 1, and now I'm unable to test or demoing the system.

 

I'm going to request HP a new license for 6 months for my old HP Trim 7.3 demo version. I hope the RM8.0 spanish version will come soon, with larger demo periods, a must for us, the HP Partners trying to sell the product.

 

Please have a very happy new year.

 

 

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