02-16-2014 05:44 PM
I am using a demo license of HP Records Manager v8.0. I am new to RM and not sure how the user access control works in RM. I have completed the installation process of the RM and was trying to logon to RM Manager as an administrator. When I run RM Manager, it is always logging me on as Guest which does not allow me to access the administration tools. The setup information shows that the userNetwork Login is administrator (Using Guest Account). How and where can I change that?
Thanks in advance!
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02-16-2014 06:33 PM
Did you use the administrator account to run the install? Normally the account that you use to install RM8 will be created as a location with full admin rights.
If you used another account to install, open RM with that account and add the administrator as an admin account.
02-16-2014 07:14 PM
Thanks for your reply.
Yes I ran the install on the administrator account and open RM with that account. Whenever I start RM, it is logging in using the guest account by default.
When I turned off the Guest Account feature, I received this error message:
Connection to HP Records Manager dataset DemoDB failed. Error connecting to HP Records Manager dataset 'DemoDB(45)' for 'administrator' failed. The supplied login name has not been registered as a HP Records Manager user and the guest account has not been registered.
How do I register a RM user and make the user an administrator?
02-16-2014 08:22 PM
If you don't know the account to logon with you are going to have to make the changes at the database end.
How are you with SQL?
02-17-2014 05:38 PM
Alternatively you can run schema repair and tick Check or restore user accour for HP Records Manager Administrator option.
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