How to report defects for Performance Anywhere (137 Views)
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Contributor
Ofris
Posts: 13
Registered: ‎07-23-2012
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How to report defects for Performance Anywhere

Please perform the following steps to report defects for Performance Anywhere:

 

Step 1:

In Performance Anywhere menu go to Help>Links tab>Open Ticket:

 

Step1.png

 

Step 2:

Select the "Support" option and the criticality of the issue. A single item shall appear on the right panel, click it.

Step2.png

 

Step 3:

Fill in the details and click "Submit". Please be as detailed as possible.

Step3.png

 

Step 4:

Track your tickets in SaaS Portal.

You can also open new tickets directly from here.

Step4.png

 

See the details for the ticket:

Step4_1.png

 

Please notice: only SaaS Portal users that are marked as "Portal User" can log defects to Performance Anywhere. The User Management area in SaaS Portal is where you manage it:

Step4_2.png

 

The Performance Anywhere team

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