Happier Jetting with HP LoadRunner: at JetBlue Quality and Performance are not just IT issues…

Just last December I spent a tremendous amount of time flying all over the world and almost completely without any issues.  (Except in Heathrow Airport I was stopped by security because I was trying to take a picture of the sunrise in Terminal 5, and accidentally include a few snapshots of the X-Ray machines.  Ooops, sorry!).  But while I was cruising along at 450 miles per hour at 34,000 feet above sea level, I thought a lot about all the systems supporting me and whether they have all been properly tested.  In my analysis, I made some assumption that the hardware (landing gear, wings, engines, etc.) didn't undergo much change or disruption and due to industry regulations would be required to have serious schedule of maintenance to keep everything operating as designed, within tolerances.  However, the software systems that control the planes, surround and binds all the end-to-end business processes - I was not so confident about all that!  Software can change on-the-fly (no pun intended) and is exposed to much more risk of human error, even with the best professional software testers you can find.  Then I recalled my start in software testing on life-critical transportation systems.  I thought to myself, "I hope this airline uses a robust, exhaustive automated regression test to make sure all the dependent software systems are certified for life-critical use."


When I landed here back in California, I learned about a case study from one of our customers - JetBlue Airways.  



JetBlue's software
applications power all the essential business functions
everything from
flights, air traffic, and airport operations to financial management and online
reservations.  That's testing much more than just the website!  To optimize application uptime and performance,
JetBlue turned to
HP Quality Center software, HP QuickTest Professional software, and HP
LoadRunner software.  They were so excited about the results that they agreed to share with us exactly the improvements they made and how they did it.  Well, since implementing the
solutions the company reduced post-production application failures by 80%;
accelerated testing cycles by 40%; cut testing costs by 73%; and optimized
availability of its online reservations system; thus avoiding many thousands of dollars
in lost revenue per minute of downtime.  That's pretty great results!


A few key things I found interesting about this case study:



  • Testing in a Virtualized Environment - with several HP products including the LoadRunner Load Generators (see other video here)

  • 150 Different applications to be tested - with several integrations and dependencies, across new and old heterogeneous systems

  • Combined this change with re-engineering the best practices for IT and Quality - reducing 'departure delays' for IT pipeline considerably


 


Click here to learn more about JetBlue’s
impressive results and how they achieved them


 

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About the Author
Mark Tomlinson is a software tester and test engineer. His career began in 1992 with a comprehensive two-year test for a life-critical trans...


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