Re: How to become an HP certified technician (4079 Views)
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Occasional Visitor
rrmcmillan
Posts: 2
Registered: ‎04-03-2012
Message 1 of 5 (5,260 Views)
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How to become an HP certified technician

[ Edited ]

I have looked over the web for a bit, then thought it best to come to the source.

 

I have been a computer tech for 22 years now and I have my own shop. I am trying to find out what is required to become and HP authorized technician.

 

I have experience repairing laptops, desktops, and servers. I also have experience building desktops, servers, gaming systems and graphics workstations.

 

Where do I begin looking to start the process of becoming certified as an HP Tech?

Neighborhood Admin
karlkovacs
Posts: 187
Registered: ‎10-28-2010
Message 2 of 5 (5,228 Views)

Re: How to become an HP certified technician

There are two steps in this process.

1. Training

2. Partner Authorization

 

Training

You can access the training here: http://www.hp.com/certification/get_started.html

Depending on what you want to do, there are certifications ranging from printers, laptops and desktops to networking, storage and servers (to name a few).

For a complete list of certifications and associated courses and exams, visit http://www.certificationexplorer.com

 

Partner Authorization

You can apply to become a parter by clicking on this link. Service Provider Programs

 

There are two different partner designations that you can apply for:

 

Authorized Service Delivery Partner (ASDP) - Partner is enabled to provide HP authorized service delivery for HP Care Pack services on HP hardware products, in accordance with the certifications of their technicians, to include first-call handling, remote resolution and final on-site remedial repair or replacement (as applicable or necessary). Customers purchasing HP Care Pack services from an ASDP will experience the combination of vendor-branded support services delivered by their trusted local reseller.


Authorized Warranty Delivery Partner (AWDP) - Partner is enabled to provide HP authorized warranty service delivery on HP hardware products, in accordance with the certifications of their technicians, to include first-call handling, remote resolution and final on-site remedial repair or replacement (as applicable or necessary). Partner is also assisted with the infrastructure necessary (HP parts/assemblies, servicing information) to offer post-warranty hardware support services under their own brand. 

 

If you still have questions, please post your questions and I will get back to you ASAP.

Karl Kovacs

@HPExpertONE

 

Thank you,

Karl Kovacs
HP ExpertOne Program - Hewlett Packard
hp.com/ExpertOne
Occasional Visitor
rrmcmillan
Posts: 2
Registered: ‎04-03-2012
Message 3 of 5 (5,223 Views)

Re: How to become an HP certified technician

Very Much Appreciated. This gives me a good starting point.

Occasional Visitor
garturo
Posts: 1
Registered: ‎10-07-2013
Message 4 of 5 (4,090 Views)

Re: How to become an HP certified technician

i want to get certified has an hp technician what are some of the first steps that i need to do?

Neighborhood Admin
karlkovacs
Posts: 187
Registered: ‎10-28-2010
Message 5 of 5 (4,079 Views)

Re: How to become an HP certified technician

Read my post at the bottom of this thread. 

 

If you still have questions, please post your response to this thread.

Thank you,

Karl Kovacs
HP ExpertOne Program - Hewlett Packard
hp.com/ExpertOne
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