09-30-2011 03:17 AM
Wonder if someone can help with this I have an HP5500PS 60" and using eprint & share every PDF file I print prints a 35mm leading edge and crops off the same amount of the actual print area. I have tried from 2 different PC' -- exactly the same result. The preview looks fine but I always end up with a white leading edge and lose the equivalent amount off the actual print like the whole thing is offset
10-10-2011 03:34 AM
The problem you have described is already known by HP.
It occurs by using the current ePrint&Share version 22.214.171.1242 with the HP Designjet 5500/ps 60 inches.
The developer team is already working on it to offer you the better and faster solution.
I will contact you as soon as possible with the resolution.
04-26-2012 02:19 AM
I would like to inform you that the issue had been fixed in the ePrint&Share version 1.5.
By upgrading the ePrint&Share version to the current 1.7, you would be able to print the entire job to your Designjet 5500ps.