04-05-2013 01:55 PM - last edited on 04-06-2013 06:18 PM by Cathy_xu
I need help my 310 series is saying my printer's email is not activated and my eprint services is off. I have registered my printer and done all I can do but I NEED HELP.
Moved from Printing and Digital Imaging>Software to HP ePrint and Share
05-08-2013 01:04 PM
I can't tell exactly what model printer you have. There is an HP Deskjet 310 and an HP Photosmart A310 printer. Neither of these support ePrint.
Can you tell us exactly which model you have? http://h10025.www1.hp.com/ewfrf/wc/findModel?lc=en
05-09-2013 10:16 AM
Since the printer model is not mentioned, here is a general resolution for your query.
Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail
address from any e-mail enabled device.
The product must be connected to a wired or wireless network and have Internet access to use HP ePrint.
1. To use HP ePrint, you must first enable HP Web Services.
2. From the HP Web Services menu, go to Display E-Mail Address button to display the
product's e-mail address on the control panel.
3. Use the HP ePrintCenter Web site to define security settings and to configure default print
settings for all HP ePrint jobs sent to this product.
a. Go to www.hpeprintcenter.com.
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c. Select your product from the list, or click + Add printer to add it. To add the product, you
need the printer code, which is the segment of the product e-mail address that is before the
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If
it expires, follow the instructions to enable HP Web Services again, and obtain a new code.
d. To prevent your product from printing unexpected documents, click ePrint Settings, and
then click the Allowed Senders tab. Click Allowed Senders Only, and add the e-mail
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