HP SUM 6.2 in SPP 2014.02. APP Crash (814 Views)
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Occasional Advisor
Alien_ri
Posts: 16
Registered: ‎01-14-2012
Message 1 of 2 (814 Views)

HP SUM 6.2 in SPP 2014.02. APP Crash

I noticed an issue in new HP SPP 2014.02 that has HP SUM 6.20 installed.

This is on Windows Server 2012 R2 x64 Datacenter and BL460c Gen8.

 

Everything worked fine until i renamed server.
Then I experienced application crashing issue (see attachment).

 

I solved this issue by running clean-cache.bat.
On one server i needed to first kill some HP proceses that were running and than manually delete 
HPSUM directory from %TEMP% folder. Obviously some process was holding directory and deleting directory was unsuccessful.

 

Here is info for those that is experiencing similar issues.

Best regards to all.

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Occasional Visitor
KristianBach
Posts: 1
Registered: ‎03-03-2014
Message 2 of 2 (751 Views)

Re: HP SUM 6.2 in SPP 2014.02. APP Crash

[ Edited ]

Hi Alien_ri. 

Thanks for reporting this. I have tested your solution and verified it with a couple of customers. 

I have written a public advisory based on your post. 

 

Hopefully this will assist people with this problem in the future. 

 

Best regards,
Kristian Bach (Global Solutions Center - EMEA Region)
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