02-26-2014 04:07 AM
I noticed an issue in new HP SPP 2014.02 that has HP SUM 6.20 installed.
This is on Windows Server 2012 R2 x64 Datacenter and BL460c Gen8.
Everything worked fine until i renamed server.
Then I experienced application crashing issue (see attachment).
I solved this issue by running clean-cache.bat.
On one server i needed to first kill some HP proceses that were running and than manually delete HPSUM directory from %TEMP% folder. Obviously some process was holding directory and deleting directory was unsuccessful.
Here is info for those that is experiencing similar issues.
Best regards to all.
03-03-2014 11:51 PM - edited 03-04-2014 12:06 AM
Thanks for reporting this. I have tested your solution and verified it with a couple of customers.
I have written a public advisory based on your post.
Hopefully this will assist people with this problem in the future.
Kristian Bach (Global Solutions Center - EMEA Region)