HP SUM 6.2 in SPP 2014.02. APP Crash (814 Views)
Occasional Advisor
Posts: 16
Registered: ‎01-14-2012
Message 1 of 2 (814 Views)

HP SUM 6.2 in SPP 2014.02. APP Crash

I noticed an issue in new HP SPP 2014.02 that has HP SUM 6.20 installed.

This is on Windows Server 2012 R2 x64 Datacenter and BL460c Gen8.


Everything worked fine until i renamed server.
Then I experienced application crashing issue (see attachment).


I solved this issue by running clean-cache.bat.
On one server i needed to first kill some HP proceses that were running and than manually delete 
HPSUM directory from %TEMP% folder. Obviously some process was holding directory and deleting directory was unsuccessful.


Here is info for those that is experiencing similar issues.

Best regards to all.

Please use plain text.
Occasional Visitor
Posts: 1
Registered: ‎03-03-2014
Message 2 of 2 (751 Views)

Re: HP SUM 6.2 in SPP 2014.02. APP Crash

[ Edited ]

Hi Alien_ri. 

Thanks for reporting this. I have tested your solution and verified it with a couple of customers. 

I have written a public advisory based on your post. 


Hopefully this will assist people with this problem in the future. 


Best regards,
Kristian Bach (Global Solutions Center - EMEA Region)
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