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HP Autonomy is powering Big Data analytics, information governance, data protection and digital marketing across the enterprise. Join the conversation and gain industry insights.

Analytics for Human Information

The ability to understand your information allows you to capture valuable insights, and uncover opportunities that can help you gain a competitive advantage.

Data Protection

Protect your information regardless of where it resides, including on premises, in the cloud, or on mobile devices.

Digital Marketing

Marketing to today’s consumers requires the ability to engage them across all channels and devices -- including laptops, smartphones, and tablets -- with offers that are personalized and timely.

Information Governance

Information today must be managed for compliance with a range of guidelines for business, legal, and government regulations.

What’s best: Cloud or on-premises archiving?

Cloud Archiving versus On-Premises Archiving.jpgI often get asked what’s best, a cloud-based or on-premises archiving solution? Both types of archiving provide unique benefits to support corporate and regulatory compliance, legal preparedness, performance optimization, and policy management. 

 

Continue reading to grab a copy of Gartner's Market Trends report and see the benefits offered by each solution.

Wishing you Happy Holidays!

Happy Holidays from HP WFO Software.jpgI don't know if you experienced 2014 the same way I did, but this year seems to have flown right by for me. And it has been a downright blur since early September when I took over leadership of the HP Qfiniti and HP Explore team.

 

Continue reading for a re-cap of HP WFO Software's whirlwind year.

HP again named a leader in Gartner’s Magic Quadrant for Customer Communication Management Software

Gartner Magic Quadrant for CCM Software.pngFor the last 15 years, HP Exstream has consistently been recognized as a leader in customer communications management software by press and analysts. That trend continues with the recently released Gartner Magic Quadrant for Customer Communication Management Software (CCMS).

 

Keep reading to download a complimentary copy of the report and see how HP Exstream is leading the pack. 

Not your father’s Information Governance

Information Governance.jpgTraditionally Information Governance (IG) initiatives have been centered on compliance and records management to help organizations minimize risk. In this new information landscape, however, there is much more than just risk hidden in that seemingly insurmountable mountain of data. There is considerable value in all of this information. Balancing risk AND value in an IG strategy can be quite challenging...

 

Continue reading to download a complimentary copy of the IGI's latest white paper. 

Save Oct 4-6 for #HPEngage15

HP Engage 2015.jpgBreaking news!  Our second annual customer conference, HP Engage, will be held in San Diego on October 4-6, 2015.  Plenty of time to secure the time on your calendar! 

We do not yet have a registration page or early bird rate, but I wanted you to know as soon as we were sure.  Please block your calendar and join us for a couple days in sunny San Diego...

 

Continue reading for a sneak peek at what we have planned at HP Engage 2015.

If you’re going to be an eDiscovery “player,” don’t be a “mature” one

Radicati eDiscovery Market Quadrant.jpgIt’s a rare instance when you are proud not to be considered “mature” by a very credible person. The Radicati Group, a technology market research firm, recently published their 2014 Market Quadrant for eDiscovery which “provides a comparative view of key players in the eDiscovery market.” You would expect HP, who is celebrating 20 years in the eDiscovery business – just about as old as the eDiscovery business itself – to be considered a “mature player,” but we were not. Should we be upset? Not in this case, because we were identified as a “Top Player.”

 

Read on to see why HP eDiscovery was ranked as a Top Player in the market. 

The secret to Information Governance success: Focus

HP Discover Big Data.JPGI was fortunate enough to attend last week’s HP Discover event in Barcelona. This event, held once a year outside North America for thousands of HP’s top customers, is a place to discuss the most pressing issues facing IT professionals at all levels in the organization. HP held dozens of executive customer meetings onsite, and also had a number of well-attended speaking sessions, with Information Governance (IG) as a central theme.

 

Read on to see which key themes emerged from HP Discover Barcelona. 

HP WFO leaders explain our product line

HP Qfiniti.JPGOn the heels of announcing a name change for the business group responsible for HP Qfiniti and HP Explore (we’re now called HP WFO Software), we needed to make a few changes to the HP Qfiniti summary video. So, here’s the slightly updated version for your viewing pleasure. Comments welcome!

 

Continue reading to watch the HP Qfiniti video. 

Augmenting the HP Discover Experience

Aurasma at HP Discover Barcelona.jpgBlog post by guest blogger, Annie Weinberger, General Manager for HP Aurasma and HP Optimost.

 

Whether or not you made it to Barcelona for HP Discover last week, I want to share two of the biggest draws of the show. Our Social Media Command Center has become a Discover fixture. It attracts a lot of attention on the show floor—and you can see why...

 

Read more for a closer look at what the Marketing Optimization team shared at HP Discover Barcelona.

Three ways NASCAR is getting it right

NASCAR.pngHP and NASCAR have a long-standing corporate relationship. NASCAR uses several HP technology solutions and services to help drive their sport, and HP co-markets with NASCAR in a number of ways. One of those ways gives us an opportunity to showcase these technology solutions to our customers on race day.

 

Read on to see how NASCAR is getting customer engagement right.

Information Governance: Announcing HP’s Intelligent Retention & Content Management solution

HP Intelligent Retention and Content Management.pngAt HP Discover Barcelona today, its new integrated software and hardware solution for Intelligent Retention and Content Management. Combining the strength of HP ControlPoint, HP Records Manager and HP StoreAll storage, we’re able to help organizations across the globe intelligently manage data throughout its lifecycle to drive increased value and business performance while reducing risk and cost.

 

Read more for a closer look at HP Intelligent Retention and Content Management.

See how HSN uses HP Qfiniti

HSN HP Qfiniti.JPGWe debuted this customer case study video at HP Engage back in September.  It shows how leading customer HSN is getting fantastic value out of HP Qfiniti

 

Read on to watch our HSN case study video.

Data Protection: Don’t forget your backup app

Read the fine print.jpgWhen IT admins get asked to protect a new application or change the protection strategy for a newly critical application, they need to be able to leverage any and all capabilities they have to ensure they can provide maximum business assurance for their organization. With a gamut of options available, there are plenty of vendors who like to promise that you can obsolete a core technology, such as backup.

 

Read more to learn why you should be wary of those promises...

Labels: Data Protection

It’s time to think beyond Symantec and switch to HP Information Archiving

Make the switch to HP.JPGMany of the organizations we talk to today continue to fight an uphill battle against the drastic growth of increasingly diverse data types beyond email and files, end user demand for anytime/anywhere access, and escalating corporate and regulatory policies.

 

Read more to learn why you should make the switch to HP Information Archiving.

Data Protection: Things I get asked at conferences – Agent vs. agentless backup?

Agent Backup.pngHP Data Protector, our backup and recovery solution, offers the ability use both agent and agentless backup for your virtual machines. For VMware, our hypervisor-based integration uses VAAI and VADP APIs to coordinate VM consistency during the snapshot and backup process. For Hyper-V, we rely on integrations with Microsoft’s Volume Shadow Copy Service (VSS) to address virtual machine consistency during the snapshot and backup process.

 

Continue reading to learn the difference between agent and agentless backup.

Labels: Data Protection

Call us HP WFO Software, please…

HP WFO Software Twitter.jpgOn November 1st, HP entered Fiscal Year 2015 and with it came the opportunity to make a few changes. If you’ve followed along with my blog, you know that I recently took over general management of HP Software’s call center-oriented business group for HP Qfiniti (formerly etalk Qfiniti) and HP Explore. And that I’m aggressively simplifying our team’s focus. I’ve introduced very clear and simple imperatives for the group and am relentlessly obliterating distractions for the entire team.

 

Read more to learn why the HP Qfiniti and HP Explore team is changing its name...

Transform your customer experience: Join us at the Gilbane Conference

Marketing Optimization.jpgThe future of marketing is all about optimizing and personalizing the customer experience. It’s about providing customers with what they want at the right time and in the right way. Here at HP Marketing Optimization, we’re committed to helping marketers deliver beautiful digital experiences to their customers.

 

Find out what we have planned for the upcoming 2014 Gilbane Conference in Boston.

An opportunity to maximize your data assets: Join the Big Data team at HP Discover Barcelona

HP Discover Barcelona.jpgWe like to say it a lot, but it’s true: Big Data is changing everything. Every minute, every second, data is exploding. Almost everything we touch produces vast amounts of information, from emails, social media, smart phones, cars, and even refrigerators. In a way, data has become one of the most important resources in the 21st century.

 

Read more to see what the HP Big Data team has planned for HP Discover Barcelona.

Information Governance: HP leads the way in Enterprise Information Archiving

2014 Gartner MQ for Enterprise Information Archiving.jpgI recall two years ago, having just taken over responsibility for the portfolio that included information archiving, when I received the Gartner MQ and saw that HP (then HP Autonomy) had been dropped from the leader’s quadrant. It was an outcome that no one at HP wanted to see, but everyone committed to change. A year later, with tremendous work and commitment by the entire organization, we returned to the leader’s quadrant, but we were not satisfied. One additional year has now established our leadership position once again, and yet we still see tremendous opportunity to grow.

 

Read more to see where HP stands in the latest Gartner MQ for Enterprise Information Archiving.

Best Practices for Post-Call Surveys

Call Center Surveys.jpgI often get asked about best practices for Post Call Surveys, and unlike other survey methods and strategies there are definitely some do’s and don’ts. Read this blog to understand what a Post-Call Survey is, how they differ from other survey techniques, and best practices about how to deploy them.

 

Read more to learn about the three different survey types and Post-Call Best Practices .

Are your apps reaching their full potential?

TCO14.jpgThere is something in common between app developers and parents. Both want to see their ‘babies’ be all that they can be. And with increasing data volume, diversity and richness comes increasing opportunities for your apps to shine.

 

Read more to get a preview of what the HP IDOL OnDemand team has in store at TopCoder Open 2014.

Digging deeper: A look at Big Data investigative analytics

Sherlock Holmes.pngPost by guest blogger Vance Briggs, Professional Services Delivery Manager – Information Analytics EMEA, HP Big Data

 

“I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.” - Sir Arthur Conan Doyle, Author of the Sherlock Holmes stories

 

The bones of this quote are fundamental to human driven analysis. It is very easy to twist the facts to meet your hypothesis. A good analyst also looks for evidence that will disprove his hypotheses, and this type of interactive analytics is fundamental to investigative analytics...

 

Read more to learn about big data investigative analytics.

Drupalgeddon – A cautionary tale

drupal_logo.jpgA storm has been building over the past week—a situation which has been charmingly christened 'Drupalgeddon'. If you're not up to speed, here's the short version: on October 15th, Drupal announced and released a patch for a significant vulnerability in its system. The problem—and the reason it's blowing up right now—is that administrators only had seven hours from the patch dropping before the large-scale, automated attacks started.

 

Read more to see the biggest issues with Drupalgeddon and what admins need to avoid a future catastrophe...

Information Governance: Get 360° compliance and control with HP at ARMA 2014 (Part 3: The wrap up!)

ARMA2014-HPBooth.jpgWell ARMA 2014 has come and gone for another year, and for my first time at ARMA I found it very interesting and busy. Information Governance was a theme broadly promoted by vendors at their booths and across most sessions.

 

Read more for highlights and insights on legacy data clean-up, records management, and big data.

Information Governance: Ready for kick off at the ACC Annual Meeting

HPatACCAnnualMeeting2014.jpgThe Association of Corporate Counsel (ACC) Annual Meeting is kicking off in New Orleans today. This year’s Annual Meeting will be the world’s largest gathering of in-house counsel where attendees can enhance their corporate legal education by learning from leaders in the profession, fulfilling CLE/CPD requirements and meeting with thousands of their peers and legal service providers.

 

Read more to see what our information governance team has planned for the event.

Winning awards: Yes, HP Qfiniti and HP Explore do that too

HPQfinitiInnovation.jpgHP Qfiniti has a long history of innovation. It started back in 1983 as Teknekron Infoswitch when we sold and implemented some of the industry’s first standalone ACDs in the market. Then in 2000 when etalk – the next iteration of the company – changed the call recording industry by introducing the technology behind today's oft heard “Your call may be recorded for quality purposes.” etalk received 21 patents for its technology in the '90s and offered the first post-call-IVR survey to the market.

 

Read more to discover how HP Qfiniti and HP Explore have continued to innovate.

My first 60 days: Onward and upward!

First60Days.jpgI’m writing this blog from an American Airlines flight on my way to Lexington, Kentucky for a business unit management meeting. Today marks my 61st day on the job and this flight has given me 90 uninterrupted minutes to reflect on the business (no WiFi on this Embraer ERJ 140 puddle jumper!) and what I’ve learned.

 

Read more to see what Jeff has to say about his first two months managing HP Qfiniti and HP Explore.

Data Protection: Newly Released - HP Data Protector Quick Tip Tutorials

HPDPQuickTips.pngNew to blogging, so I’m expecting some interesting (if any!) feedback. Feels a little like shouting out at the abyss. Though I’m used to that - my kids don’t listen to me. Why would anyone else?

 

Although I do like banter. Heckling is allowed. After all, what doesn’t kill you makes you stronger. Hmm… someone should tell my pee-wee league coach that.

 

Read more to learn about our new HP Data Protector Quick Tip Tutorials.

Labels: Data Protection

Information Governance: Get 360° compliance and control with HP at ARMA 2014 (Part 2)

20140911_HP_Arma_Join_HP_525x525.jpgIn my last blog I touched on the theme we have adopted for ARMA 2014. In this blog I’ll be telling you about the activities the HP Information Governance team will be involved in and encouraging you to participate where possible.

 

Read more to get the details on what our team has planned for ARMA 2014.

HP claims victory in Gartner’s Magic Quadrant for Web Content Management

Gartner names HP a Leader in Web Content Management.jpgOver the past few years HP TeamSite WCM platform has had its share of compliments and criticism around capabilities, technology and vision. But as Oscar Wilde once said, “There is only one thing in life worse than being talked about, and that is not being talked about.” Well, the tides are changing, and HP TeamSite is at the helm.

 

Continue reading to see how HP TeamSite ranked in Gartner's Magic Quadrant for Web Content Management.

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About the Author(s)
  • With over 15 years’ experience in product marketing and sales with enterprise software companies, Becky brings considerable expertise to HP’s Information Archiving product marketing team. In her role, she is responsible for cultivating go-to-market strategy, messaging, and content. Becky enjoys working with clients, partners, and prospects to gain a better understanding of the information archiving needs, priorities, and issues affecting enterprises
  • Beth Demirjian leads HP Autonomy's digital strategy including search, social, mobile and email and has 15 years experience in enterprise software. She resides in San Diego, CA.
  • Chris Surdak is a Subject Matter Expert on Information Governance, analytics and eDiscovery for HP Autonomy. He has over 20 years of consulting and technology experience, and holds a Juris Doctor from Taft University, an MS from the Wharton School at the University of Pennsylvania, a CISSP Master's Certificate from Villanova and a BS in Mechanical Engineering from Penn State. Chris is author of the Big Data strategy book, "Data Crush," which was recently nominated as International Book of the Year for 2014, by GetAbstract. Chris is also contributing editor and columnist for European Business Review magazine.
  • Claire Dominy is a Digital Marketing Manager at HP Autonomy and is currently based in Houston, TX.
  • Da Hye Huh serves as the Director of Product Marketing for Autonomy IDOL.
  • Dan Burke serves as a vice president of HP Software. He is in SME within Power and Emerging technologies, focused on HP Autonomy Explore and IDOL based solutions, such as multi-channel analytics and knowledge management.
  • David Brown is a Product Marketing Manager at HP Autonomy, where he leads product marketing for several of HP’s Information Governance solutions.
  • David Humphrey, CTO of Video Surveillance for HP Autonomy oversees operations for Video, pioneering intelligent video-analytic technologies for international installations. Mr Humphrey has over twenty years experience in advanced video-analytics, with seventeeen years on security applications, as a leading provider of security and surveillance solutions to defense agencies, governments and major corporations around the globe.
  • David Roy has over 27 years of experience in Software Engineering, with expertise in the areas of Digital Asset Management, Image Science and Image Processing. David led the HP MediaBin Development Team for over 15 years and now works in the HP Autonomy Professional Services group.
  • Dominic Brown is Vice President, Meaning Based Governance at Autonomy, Inc. At Autonomy, Brown employs his 15 years of legal and IT experience, along with Autonomy’s unique technology, to help organizations address challenges with eDiscovery, compliance, and records management.
  • Fernando Lucini has been with Autonomy since 2000 and serves as Chief Technology Officer. As Chief Technology Officer, based at Autonomy’s headquarters in Cambridge, UK, Mr Lucini is responsible for defining the overall technology vision and strategy for HP Autonomy including the long term product roadmap and evangelising to customers and to the rest of HP, overseeing and sponsoring some of the world’s largest and most complex information systems across a range of industries.
  • Gagan Bhatia serves as WW product marketing manager for Enterprise Data Protection software within HP Autonomy business unit. He has over 15 years of experience in developing and marketing enterprise software including archiving, data protection, and information management solutions. He is based in San Francisco Bay Area.
  • Gabriele Di Piazza is Vice President of Marketing Optimization for HP Autonomy. In this role, Gabriele leads a team responsible for the product marketing strategy and execution for a set of advanced marketing solutions. These include, digital experience management, web optimization, search engine marketing, rich media management, contact center management and marketing analytics.
  • George Tziahanas leads product management and strategy for HP Autonomy’s Legal and Compliance Portfolio, including its Compliant Archiving, eDiscovery, Legal Hold, and Supervision/Surveillance solutions. George also works closely with HP Autonomy financial services clients, overseeing deployment and ongoing management of solutions designed to meet regulatory requirements.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Henry Eakland joined HP Autonomy in April 2012 and currently works as Director Product Marketing for HP WFO Software, which provides workforce optimization solutions for enterprise contact centers. He works out of our San Francisco, CA, office.
  • Ilan Gendellman serves as Director of Professional Services and leads the HP Autonomy’s Web Content Management Professional Services team in the Americas. Ilan and his team are working closely with HP customers to implement complex Digital Marketing solutions to drive Customers’ business goals. He is based in Atlanta, GA.
  • Jeff Westover is VP & GM of HP WFO Software for contact centers. He blogs about HP Qfiniti & HP Explore.
  • Jeff Veis is Vice President of Solution Marketing for HP Autonomy responsible globally for product, partner and field marketing initiatives. Jeff has been in the enterprise software industry for more than 20 years and has experience in marketing, strategy, sales, and partnerships. During his time at HP Autonomy, Jeff has founded the Liberty Alliance Project, a first-in-class standards organization with a global membership that provides a holistic approach to identity.
  • Joe Garber is Vice President of Information Governance at HP Autonomy. In this role, he leads product messaging and go-to-market efforts for the organization’s eDiscovery, information archiving, and ECM market offerings. Garber has more than 10 years of experience in information governance and eDiscovery.
  • Joe has over 13 years of experience in technology marketing and is currently focused on the analytics solution portfolio. Prior to this role, he was responsible for product marketing of the enterprise application data management solution.
  • Delivering subject matter expertise in the area of financial services compliance and product marketing for HP’s eDiscovery and Supervision/Surveillance products. John has been a legal and compliance professional in the financial services industry for over 12 years. Prior to joining HP Autonomy, John was a compliance officer, auditor, and consultant for major banks, broker-dealers, investment banks, hedge funds, and asset management firms.
  • Luis Romero is a Senior Product Marketing Manager at HP Autonomy, where he leads product marketing for HP’s Information Archiving solutions. Luis has over 12 years of experience in enterprise software and information archiving.
  • Martin Cuéllar, Director of Product Marketing for HP Software, is a Subject Matter Expert within HP Autonomy Emerging Technologies. Martin’s career includes work with public sector, private sector, government, and non-profits implementing new analytics, CRM, ECM, and search solutions. He works with existing and new HP customers using Autonomy Explore Cloud for multi-channel analytics and social engagement.
  • Michelle is the Global Product Marketing Manager for HP Records Manager and HP ControlPoint within the Information Governance portfolio. Responsible for solution messaging, positioning and GTM strategy, Michelle works closely with the product, sales, marketing and channel organisations within HP to develop these. Michelle has 13+ years experience in the Information Management space having worked closely with customers, industry and business partners over this time.
  • Randy manages worldwide public relations, analyst relations, social media, and employee communications for HP Autonomy.
  • Robert Brennan is a senior client director at HP Autonomy with seven years’ experience in marketing optimization. He specializes in A/B and multivariate (MVT) testing with HP Optimost, working directly with key clients on strategy, execution, and analysis. Robert also serves as a valued thought leader for HP by educating new employees, streamlining departmental processes, and developing highly effective client deliverables.
  • Scott speaks, blogs, writes articles and specializes in driving competitively differentiated integrations for storage and virtualization. VMware Certified Professional, recognized as a vExpert, VMWorld speaker, VMUG keynote speaker, and a contributing author of the book Virtualization Changes Everything.
  • Shabih Syed is a seasoned technologist possessing 9+ years in technology leading SaaS, mobile and consumer web development teams. He is currently serving as a Product Manager within the HP Autonomy Marketing Optimization organization and is the Agile Product Owner for the ongoing development of TeamSite.
  • Responsible for Cloud Server Data Protection products, including LiveVault and Data Protector. Based in Boston, MA. Twitter: @sraldous
  • Stephen Spellicy is known as a virtualization and data protection subject matter expert with 17+ years of experience in the technology industry. As the Director of Product Management for Data Protection within HP Software's Division, he manages a portfolio of software products that over 60k customers leverage worldwide. His expertise within the backup/recovery, storage, virtualization, and cloud technology areas have also gained him recognition with HP internally and externally, with many contributed articles published technology focused magazines & periodicals.
  • As chief technical architect for HP Autonomy’s Contact Center Management solution, I drive the overall strategic direction and product management for the HP Qfiniti product suite. In this capacity, I collaborates closely with research and development, sales, and the senior management team to plan and implement the product roadmap as well as HP Qfiniti’s integration into the overall portfolio of related customer experience management products. I am considered by my peers to be a pioneer in the quality monitoring market with more than 30 years’ experience in the industry, and my unique expertise comes from having installed and supported many Call Center products such as ACD, CTI, VRU and AutoDialers. I began my career in 1983 as a service engineer for New York-based Datapoint Corporation, which was eventually spun off as Teknekron Infoswitch. In 1993, I launched an internal entrepreneurial group to create the first quality monitoring product – an industry changing and evolutionary technology. I then became the general manager of the quality monitoring group which developed the AutoQuality product line, Teknekron’s core product offering. With the acquisition of Teknekron Infoswitch by HP Autonomy in 2006, and its further development as the Autonomy etalk product, I have continued to pursue my entrepreneurial drive through the management and development of internal business units.
  • Sunil Menon is CTO and heads up Product Management for Marketing Optimization at HP Autonomy. Sunil has over 17 years of technical and business experience in the areas of Digital Marketing, Content Management, Marketing Automation and Marketing Optimization. In his current role, Sunil leads Product Management and Strategy for HP Autonomy's Marketing Optimization portfolio covering web experience management, digital marketing, optimization, marketing analytics and contact center solutions.
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