My Favorite Session Planned for #HPEngage14

20140731_Engage_309x200_why3.jpgI was working with the team this week on the agenda for HP Engage 14, and came away from the discussion especially excited about the HP Qfiniti / HP Explore track (called Customer Interaction).  The flow of the sessions is outstandingwith a combination of best practices in using the technology to solve real call center problemsto new capabilities to expand the value of the HP Qfiniti platform. 

 

Here’s the session lineup:

  •          HP Qfiniti 10 is for you: The why and the how (Verizon case study)
  •          Integrating WFO with the broader workforce environment
  •          Workforce management and quality monitoring work better together
  •          Award winning WFO: How Asurion and HP are creating a competitive advantage
  •          Voice of the Customer: You’re sitting on a goldmine of information!
  •          Prioritizing your requirements on the HP Qfiniti roadmap: Customer Advisory Panel

There’s a broad range of content representedfrom new features in the latest release and customer testimonials on how it all worksto broader implications of the call center work for the rest of the business (can you sell customer insights to marketing, advertising, etc?). But I have to admit my favorite, most personally anticipated, session is “Prioritizing your requirements on the HP Qfiniti roadmap: Customer Advisory Panel”. 

 

One of the great advantages of a solution provider / vendor getting customers together is to just stop and listen.  To gather feedback in a meaningful way.  And to gather feedback within the context of being a deep dive in the technology, is especially worthwhile. 

 

I can’t wait until we arrive at September 23rd and sit down together to “get on the same page.”  It’s going to be really insightful and rewarding. 

 

I write this entry from the perspective that you’re already planning to come…You are right?  Haven’t decided?  Check out my previous post on what to expect at HP Engage and my post on our exciting lineup of customer speakers at the event. Be sure to check out the conference website for more details.  And you know about the free HP Slate 7 that EVERY ATTENDEE will receive, right?  Don’t miss it!

 

Tweet_Slates.png

 

Join the conversation! 

Click to follow the HP Engage 14 conversation on twitter at #HPEngage14.

 

Bookmark this blog link and come back often! 

 

Until next time…

Jeff Westover @jeffwestover

 

#HPDMB

 

 

Read more articles on HP Engage 14:
Our investment in #HPEngage14 is an investment in you.
Customer Lineup Emerges for #HPEngage14

 

Comments
HenryEakland | ‎08-08-2014 11:06 AM

Jeff, my sentiments (almost) exactly! The Customer Advisory Panel session at HP Engage 2014 is going to be a fantastic opportunity for our HP Qfiniti and HP Explore customers to share their own visions for where these products should be headed in terms of development. What I am sure will be an enlightening exchange of ideas and suggestions will have a significant impact on our product roadmaps.

 

But -- to explain my almost caveat above -- I have also been working with the team to finalize content for our Customer Interaction Track, and I will be moderating a conversion with Asurion, one of our HP Qfiniti and HP Explore customers, during the session titled Award winning WFO: How Asurion and HP are creating a competitive advantage. During a worksession yesterday with the two Asurion speakers, I learned more about the very innovative ways in which they are using HP Autonomy technology to truly transform not only their contact center operations but also their business. This is one case study, with several compelling and transferable use cases, that anyone who is managing a contact center will not want to miss.

 

To be sure, my sentiments are very close to absolutely exactly when Jeff says, "One of the great advantages of a solution provider / vendor getting customers together is to just stop and listen.  To gather feedback in a meaningful way.  And to gather feedback within the context of being a deep dive in the technology, is especially worthwhile. "

 

It's going to be an exciting event for the exchange of information, for the networking...and for the chance to kick back a bit and enjoy the festivities, too.

 

One last reminder: our Customer Interaction Track agenda has changed significantly in the past week. So if you checked it out a while back and hadn't made up your mind to attend, then look again at the current agenda because you'll find six very compelling reasons on the agenda to register now.

 

The seventh reason for attending is, of course, that free HP Slate 7 tablet that you'll receive for attending.  :)

 

I look forward to seeing you there!

 

 

Jeff Westover (JeffWestover) | ‎08-11-2014 03:41 PM

Oh Henry [grin], I did not mean to put your session down!  I too am excited for the Asurion session and your part as well!  No question all of these sessions will be "can't miss!"

ShawnN5 | ‎10-24-2014 07:17 AM

I walked away from HP Engage with this being my favorite session as well.  Instead of me or one of my colleges standing at the front of the room and talking, this was an interactive discussion with our customers and partners.  We received some great feedback and ideas making it a wildly successful session.  Thanks to all who made that happen!  We are working feverishly to live up to your standards.

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About the Author
Jeff Westover is VP & GM of HP WFO Software for contact centers. He blogs about HP Qfiniti & HP Explore.
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