What is troubleshooting procedure in HPA

by Community Manager on ‎06-19-2013 11:13 AM

Question

What is the procedure the customer or support personnel should follow in order to prepare for the troubleshooting?

Answer

In order to prepare for troubleshooting HPA, one should analyze the following log files (or send them to the support/CFRD personnel) given the problematic use case. 

 

Use case: Not sure, don't know

Spoiler
Archived log folders: C:\HP\HPAnywhere\logs and C:\HP\HPAnywhere\tomcat\logs

Use case: Installation

Spoiler
installation/HP_Anywhere/log/HP_Anywhere_<date>.log

Use case: Initialization, server is not responding 

Spoiler
logs/catalina.YYYY-MM-DD.log 
logs/localhost.YYYY-MM-DD.log 
tomcat/logs/localhost_access_log.YYYY-MM-DD.txt  

Use case: Login, failure to access the server including via REST

Spoiler
logs/bsf.client.diamond.log 
logs/bsf.log 
tomcat/logs/localhost_access_log.YYYY-MM-DD.txt 

Use case: Retrieve / update user profiles, add participant 

Spoiler
logs/bsf.log

 Use case: Create tenant, set integration info

Spoiler
logs/tenant.framework.log

 Use case: Email scenarios (send, reply)

Spoiler
logs/diamond.log
logs/catalina.YYYY-MM-DD.log

Use case: Search does not bring data

Spoiler
logs/elasticsearch.log

Use case: UI is not rendered, does not show all elements correctly or slow, App is not responding as expected

Spoiler
Chrome "Developer tools" output when working with the App via WebShell
Check whether App deployment finished successfully
Add logging to your App

 Use case: Client is not refreshed automatically in the multi-user scenario

Spoiler
Chrome "Developer tools" output 
logs/diamond.log 
logs/db.log

 

 

Comments
by muslen 3 weeks ago

My installation is HPA 10.10 with HP.BSM_.Service.Health.Mini-App.v.1.0.7.
but my "Watch List" is empty.
bsmServiceHealth.log:
2014-11-26 11: 25: 10,309 [http-nio-8080-exec-10] (ViewsServices.java:67) ERROR - Error while retrieving the view list: null
2014-11-26 11: 25: 10,309 [http-nio-8080-exec-10] (ViewsServices.java:68) DEBUG -

 

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