What is the procedure the customer or support personnel should follow in order to prepare for the troubleshooting?
In order to prepare for troubleshooting HPA, one should analyze the following log files (or send them to the support/CFRD personnel) given the problematic use case.
Use case: Not sure, don't know
Use case: Installation
Use case: Initialization, server is not responding
Use case: Login, failure to access the server including via REST
Use case: Retrieve / update user profiles, add participant
Use case: Create tenant, set integration info
Use case: Email scenarios (send, reply)
Use case: Search does not bring data
Use case: UI is not rendered, does not show all elements correctly or slow, App is not responding as expected
Use case: Client is not refreshed automatically in the multi-user scenario
My installation is HPA 10.10 with HP.BSM_.Service.Health.Mini-App.v.1.0.7.but my "Watch List" is empty.bsmServiceHealth.log:2014-11-26 11: 25: 10,309 [http-nio-8080-exec-10] (ViewsServices.java:67) ERROR - Error while retrieving the view list: null2014-11-26 11: 25: 10,309 [http-nio-8080-exec-10] (ViewsServices.java:68) DEBUG -
Suggested solution sought