Cannot log into HP Anywhere from a mobile device with a valid connection

by Community Manager on ‎04-11-2013 07:24 AM

Question

Cannot log into HP Anywhere from a mobile device with a valid connection. The message “Wrong user and pass” is shown even though the user name and password are correct.

Answer

Verify that full server name (machine name) is used in the server field (and not the IP address). For example, if the HP Anywhere server runs on a machine named “server01 in the “mycompany.com” domain, you must use “server01.mycompany.com:8080” in the server field.

Comments
by SrikanthY ‎08-10-2013 11:50 PM - edited ‎08-10-2013 11:56 PM

Hi Kevin,

 

I have installed the app in the tab and tried logging to the app however i am getting the above mentioend error.

May i know where to check teh server URL? also i f i go to more info i can see server URL as "Https://it-services.external.hp.com", is this same server URL referring to? How can i change this info?

Also, may i know what would be the username and password? is the same as NT credintials?

 

Kindly advise... Thanks!

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