Re: User lost initial email from AGM - can they still log in (202 Views)
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Frequent Advisor
DebKelchner
Posts: 55
Registered: ‎10-17-2012
Message 1 of 2 (215 Views)

User lost initial email from AGM - can they still log in

We seem to have a recurring theme of people losing the email form AGM when the administrator creates their user.   It contains a link to activate the user.  Is there a way to re-trigger the email?

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Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 2 of 2 (202 Views)

Re: User lost initial email from AGM - can they still log in

Deb, in the SaaS Portal login screen there is a link labeled "Forgot your password?". Clicking this link will result in a page where you can type an email address to which the user activation mail will be resent. It can be used in any case that a user forgot the password, did not get the activation mail or has an activation mail that got expired.

password.png

 

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