Re: How to report defects for Agile Manager (728 Views)
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Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 1 of 5 (831 Views)

How to report defects for Agile Manager

[ Edited ]

SaaS 

 

Please follow the following steps to report defects for Agile Manager:

 

Step1:

In Agile Manager menu go to Help > Support Requests

Step1.png

 

You should have SaaS Portal opened. You may need to allow your browser to open pop up windows.

 

Step 2:

Select the "Support" option and the criticality of the issue. A single item shall appear at the right list, click it.

Step2.png

 

Step3:

Fill in the details and click "Submit". Please be as detailed as possible.

Step3.png

 

Step 4:

Track your tickets in SaaS Portal.

You can also open new tickets directly from here.

 

Step4.png

 

Please notice: only SaaS Portal users that are marked as "Portal User" can log defects to Agile Manager. The User Management area in SaaS Portal is where you can control it:

Portal user.png

Occasional Advisor
CMer
Posts: 8
Registered: ‎10-03-2011
Message 2 of 5 (784 Views)

Re: How to report defects for Agile Manager

FYI... When I select Help -> Support Requests... I'm getting an error "Failed to get support URL from server".  See attachment.

Valued Contributor
aginni
Posts: 35
Registered: ‎06-05-2012
Message 3 of 5 (779 Views)

Re: How to report defects for Agile Manager

Hi,

you need to ask your admin to give you permissions to open a ticket. the admin is the user who created your user.

he can do that by setting you as "Portal User".

 

Let me know if it works for you.

Occasional Advisor
CMer
Posts: 8
Registered: ‎10-03-2011
Message 4 of 5 (758 Views)

Re: How to report defects for Agile Manager

How might one get promoted to "Portal User" otherwise?  Our project admin left for vacation until 11/12...

Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 5 of 5 (728 Views)

Re: How to report defects for Agile Manager

In general, our support team is available also by phone.

You can contact them and get there assistance with logging your support requests until your admin is back. You can also work with them on granting permissions to SaaS portal to additional users in the project.

These are their numbers:

United States/Canada:  855 525 9252
Mexico:                          001 855 525 9252
India:                            000 800 001 6776

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