Died upon relogin after timeout (289 Views)
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Occasional Contributor
sgspearman
Posts: 4
Registered: ‎10-26-2012
Message 1 of 7 (289 Views)

Died upon relogin after timeout

Got an error that apparently meant I was logged out.   Said OK and went back to the login prompt.  Logged in and got this error page (in Chrome):

Fatal error occurred in page

            java.lang.RuntimeException: Failed to bootstrap registered extensions.
	at Unknown.pcc(StackTraceCreator.java:168)
	at Unknown.$f(StackTraceCreator.java:421)
	at Unknown.T9b(RuntimeException.java:33)
	at Unknown.lLr(BootstrapExtensionsCommand.java:41)
	at Unknown.MBt(CommandExecutor.java:342)
	at Unknown.Viw(CommandExecutor.java:434)
	at Unknown.IKr(ExtensionManagerImpl.java:90)
	at Unknown.MBt(CommandExecutor.java:342)
	at Unknown.Viw(CommandExecutor.java:434)
	at Unknown.Ziw(CommandExecutor.java:421)
	at Unknown.cqg(DelegatingCallback.java:74)
	at Unknown.hqg(DelegatingCallback.java:73)
	at Unknown.MBt(CommandExecutor.java:342)
	at Unknown.PBt(CommandExecutor.java:315)
	at Unknown.Viw(CommandExecutor.java:431)
	at Unknown.zQv(EtagCacheServiceImpl.java:77)
	at Unknown.HAg(RestRequestCallback.java:357)
	at Unknown.NAg(RestRequestCallback.java:275)
	at Unknown.oqc(Request.java:287)
	at Unknown.$qc(RequestBuilder.java:395)
	at Unknown.anonymous(XMLHttpRequest.java:287)
	at Unknown.obc(Impl.java:168)
	at Unknown.rbc(Impl.java:213)
	at Unknown.anonymous(Impl.java:57)
Caused by: (causeId:0) com.hp.gwt.commons.client.lang.command.ParallelExecutionException: One or more ParallelCommands from a parallel group failed; the individual exceptions are (max. 10 shown):
com.google.gwt.user.client.rpc.StatusCodeException: 0 
(end of exception listing)
	at Unknown.pcc(StackTraceCreator.java:168)
	at Unknown.Zf(StackTraceCreator.java:421)
	at Unknown.dg(Exception.java:29)
	at Unknown.S9b(RuntimeException.java:29)
	at Unknown.cjw(ParallelExecutionException.java:43)
	at Unknown.PBt(CommandExecutor.java:315)
	at Unknown.Viw(CommandExecutor.java:431)
	at Unknown.zQv(EtagCacheServiceImpl.java:77)
	at Unknown.HAg(RestRequestCallback.java:357)
	at Unknown.NAg(RestRequestCallback.java:275)
	at Unknown.oqc(Request.java:287)
	at Unknown.$qc(RequestBuilder.java:395)
	at Unknown.anonymous(XMLHttpRequest.java:287)
	at Unknown.obc(Impl.java:168)
	at Unknown.rbc(Impl.java:213)
	at Unknown.anonymous(Impl.java:57)
Caused by: (causeId:0.0) com.google.gwt.user.client.rpc.StatusCodeException: 0 
	at Unknown.pcc(StackTraceCreator.java:168)
	at Unknown.$f(StackTraceCreator.java:421)
	at Unknown.HDf(StatusCodeException.java:35)
	at Unknown.NAg(RestRequestCallback.java:109)
	at Unknown.oqc(Request.java:287)
	at Unknown.$qc(RequestBuilder.java:395)
	at Unknown.anonymous(XMLHttpRequest.java:287)
	at Unknown.obc(Impl.java:168)
	at Unknown.rbc(Impl.java:213)
	at Unknown.anonymous(Impl.java:57)

 

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Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 2 of 7 (281 Views)

Re: Died upon relogin after timeout

Thank you for reporting this issue. Our dev team will look into it.

Please notice that you can log support cases through SaaS Portal.

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Frequent Advisor
tsachm
Posts: 26
Registered: ‎03-08-2012
Message 3 of 7 (255 Views)

Re: Died upon relogin after timeout

Hi ,

Can you elaborate about the scenario?

Does it happen each and every logout? Specific browser?

 

TIA,

Tsach

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Regular Visitor
OlegV
Posts: 3
Registered: ‎10-17-2012
Message 4 of 7 (248 Views)

Re: Died upon relogin after timeout

Hi,

 

Thank you for reporting the issue. We haven't met such case on our environment and haven't got feedback from other users related to the problem.

We will be happy to understand the exact scenario and get more details.

 

Can you please update me what will be most convenient way for communication.

My email is -  oleg.verhovsky@hp.com

 

Thanks,

Oleg

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Occasional Advisor
CMer
Posts: 8
Registered: ‎10-03-2011
Message 5 of 7 (226 Views)

Re: Died upon relogin after timeout

I started noticing this same issue and I'm able to replicate it.

 

Note:  I'm using Firefox 16.0.1

 

After being in AM and letting it set idle (ie, over lunch), the next action that I attempt will generate an Abort dialog (see attached image named TimeoutAbort.png).  After selecting "OK", it will there produce a connection reset error due to the timeout (session is probably invalidated at this point).

 

Next, when I go back to the Saas portal login, I'm able to successfully log in.  Then clicking on the Agile Manager link/icon (see AMStartScreen.png), I get a connection reset error again (see image ConnResetWhenStartingPM.png).

 

Exiting out of Firefox completely resolves the issue.

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Regular Visitor
OlegV
Posts: 3
Registered: ‎10-17-2012
Message 6 of 7 (211 Views)

Re: Died upon relogin after timeout

Thank you for the feedback . We will start investigating tomorrow.
I will send you private message to get more details.

Thanks,
Oleg
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Occasional Advisor
shay-tsadok
Posts: 7
Registered: ‎07-12-2011
Message 7 of 7 (150 Views)

Re: Died upon relogin after timeout

Hi,

 

We believe that we found the problem.

The problem was fixed and deployed to production.

Please let us know if the problem still occur. 

 

Thanks,

Shay

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