Re: Can't add users due to email limitations (831 Views)
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Occasional Contributor
sgspearman
Posts: 4
Registered: ‎10-26-2012
Message 1 of 8 (907 Views)

Can't add users due to email limitations

Trying the beta, I can't add users because it doesn't like my domain apparently - get this error:

The domain of the email is not valid.
Trusted Contributor
roryboyd
Posts: 86
Registered: ‎07-09-2012
Message 2 of 8 (887 Views)

Re: Can't add users due to email limitations

Try using domain in your email address.

Regards,
- Rory
Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 3 of 8 (882 Views)

Re: Can't add users due to email limitations

Agile Manager requires the users in the project to be in the same domain.

Please share your needs, if this is not the case for you.

 

Thank you,

Omer, the Agile Manager Team

Occasional Contributor
sgspearman
Posts: 4
Registered: ‎10-26-2012
Message 4 of 8 (876 Views)

Re: Can't add users due to email limitations

I can see the value of that restriction as an optional security measure, but there are many projects that use outside contractors or even open source projects with contributors from all over which would need more openness than this.

Frequent Advisor
Omer_Benedict
Posts: 57
Registered: ‎09-25-2012
Message 5 of 8 (872 Views)

Re: Can't add users due to email limitations

[ Edited ]

Makes sense, but when someone joins the team as a contractor, s/he will have to have the company's email anyway, right? For example to be included in the email distribution lists and to be visible in the company's contacts.

 

I am interested to get feedback from the community members. Do you have contractors that work as part of your team, and do not have a company email?

Occasional Contributor
msteffensen
Posts: 6
Registered: ‎03-10-2009
Message 6 of 8 (864 Views)

Re: Can't add users due to email limitations

I just tried a slightly different email address to add and it failed too.

 

matt.brayley-berger@hp.com

 

I'm guessing that the hyphen is getting flagged as an incorrect email address character.

Occasional Contributor
sgspearman
Posts: 4
Registered: ‎10-26-2012
Message 7 of 8 (859 Views)

Re: Can't add users due to email limitations

My suggestion would be to enforce the appropriate RFC standards and nothing more - don't want to be too "nanny-ish", it just leads to problems and feature change requests....

Valued Contributor
Ronen
Posts: 141
Registered: ‎03-05-2012
Message 8 of 8 (831 Views)

Re: Can't add users due to email limitations

This is a known issue which we will resolve in one of our next updates.

As a workaround - add the user through the Saas Portal and then login to agile manager configuration and select "include users from portal"

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