03-26-2008 01:23 PM
My question is should it have gone directly into the configuration utility on initial power up and what can or should I do to correct this ??
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03-26-2008 02:29 PM
in answer to the question, no it shouldnt have really as it was a used system. It sounds like the system has had a system board change, and thus never set.
or was a remarketed fru system.
I have heard of this before though when a system was originally set up to use PA8900 proc and then PA8800 ones were tried to be used for testing. This rp34xx also gave the mismatch proc error. Its as though it doesnt expect you to downgrade the system with processors, and your problem may not have anything to do with you setting the model string and serial number.
once it has been set you need HP to change it.
What did you enter for the product number and s/n? the correct ones or just blank?
you can change the original and current product numbers in the service menu of BCH at PDC.
see this link,
its about changing the system board but gives you the correct steps for setting the right bits needed.
03-26-2008 10:26 PM
If the values are still blank, go to the service menu in BCH and run "init". This will allow you to set the values (read them from the sticker). If the values are already set, you need to ask hp support for help.
Hope this helps!
There are only 10 types of people in the world -
those who understand binary, and those who don't.
No support by private messages. Please ask the forum!
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03-27-2008 05:40 AM
Then enter ss_update
This is ask you for a Lockword and a Password
If the server is Under warranty contact HP for the password else Post the lockword
SS_update Menu: Enter command > sysmo
Enter the corrosponding number
and hence the Model string can be changed.
03-27-2008 06:30 AM
My question is what model do I pick from the sysmo model list? Do i pick #1 or do I pick #5 because I only have one processor. In my mind I would pick #1 because I would be able to add another processor later vs choice #5.
Yhe board in the system is part number A7137-80001, and has 2 processor sockets. Only one socket is populated.
The processor is a PA8800 dual core 1GHZ.
The part number for the processor is AB354A/AB354-62001
03-28-2008 05:44 AM
Serial number DEH47303YB
Product number A7137AR
Product line HP 9000 Solutions
Product description Rmkt HP server rp3440-4 Solution
Date of warranty check 28 Mar 2008
Warranty type Service type Start date End date Status Service level Deliverables
Base Warranty Wty: HP HW Maintenance Onsite Support
31 Jul 2007 29 Aug 2008 Active Standard Material Handling, Global Coverage, NextAvail TechResource Remote, Std Office Hrs Std Office Days, NextAvail TechResource Onsite, Next Cov Day Onsite Response, Standard Parts Logistics, No Usage Limitation Onsite Support, Parts and Material provided, Hardware Problem Diagnosis
Sorry for the confusion on this.
03-28-2008 06:08 AM
I would only select the choice in "sysmo" for what you actaully have installed. I wouldn't "activate" the second socket if you don't have a core to put in it.
The machine may be "unhappy" if it can't find a second core physically installed in the socket.
(the output from "sysmo" can change depending on what version of firmware is on the machine - so i wouldn't like to speculate as to which option to choose from the menu - you will have the make the choice based on the fact you have an RP3440, 1x PA8800 Dual Core 1Ghz)
03-28-2008 06:31 AM
I would suggest you contact your regional HP Support Centre to see if they can provide the details over the phone.
I'm afraid HP can't give a password in response to a Lockword on a public site such as this - even though the passwords/lockwords are unique.
"Hewlett-Packard is relying on CE/RCE/CEC
engineers to maintain confidentiality of the SS_CONFIG utility and its