HPMC Chassis Code on RP3440 (1075 Views)
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Occasional Advisor
mir4take
Posts: 14
Registered: ‎07-10-2011
Message 1 of 11 (1,075 Views)
Accepted Solution

HPMC Chassis Code on RP3440

Hi Gurus,

I found one HPMC chassis code on my RP3440. This server is out of contract already and of course I cannot send to HP back end to analysis. Hopefully you guys can help me to interpret the code. The timestamp is on Jan 2010 and this server already rebooted on Aug 2011. My next question is why the reboot is not remove this HPMC code log?

 

Thanks in advance

Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 2 of 11 (1,066 Views)

Re: HPMC Chassis Code on RP3440

>why the reboot is not remove this HPMC code log?

 

HPMC is a hardware problem.  A reboot typically won't fix it.

Honored Contributor
Robert_Jewell
Posts: 1,239
Registered: ‎06-26-2001
Message 3 of 11 (1,063 Views)

Re: HPMC Chassis Code on RP3440

The log you see is simply a copy from an area in firmware reserved for preserving certain register values that occur during the HPMC routine.  A reboot would not and should not clear these as they are needed to diagnose the reason the HPMC occurred.

 

Since the HPMC occurred in January of 2010 I dont think you have to worry about this.  To clear these logs do the following:

 1) Reboot the server and interrupt the boot sequence.

 2) From the Boot Console Handler access the Service Menu.

 3) Run the CLEARPIM command.  This will wipe that area of memory and clear the logs...at least until the next HPMC occurs.

 

-Bob

Occasional Advisor
mir4take
Posts: 14
Registered: ‎07-10-2011
Message 4 of 11 (1,059 Views)

Re: HPMC Chassis Code on RP3440

Thanks Robert and Dennis.

So how about the  Chassis Code? Do you think it's because of the CPU or PCI Bus problem or something else?

Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 5 of 11 (1,053 Views)

Re: HPMC Chassis Code on RP3440

>So how about the Chassis Code?

 

These are from 2010, why worry about it now?

Occasional Advisor
mir4take
Posts: 14
Registered: ‎07-10-2011
Message 6 of 11 (1,045 Views)

Re: HPMC Chassis Code on RP3440

I need to justify to my boss why the HPMC chassis code is still there. 

Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 7 of 11 (1,041 Views)

Re: HPMC Chassis Code on RP3440

>I need to justify to my boss why the HPMC chassis code is still there.

 

The log contains a historical record of past failures.  Robert mentioned how to clear it.

Respected Contributor
mits
Posts: 210
Registered: ‎11-28-2004
Message 8 of 11 (1,030 Views)

Re: HPMC Chassis Code on RP3440

Here is an example pof CLEARPIM. I used rp4440 to capture the screen shots.

 

Before:

Service Menu: Enter command > pim


PROCESSOR PIM INFORMATION

Original Product Number:  A7134A
Current Product Number:   A7134A


-----------------  Processor 0 HPMC Information - PDC Version: 50.40  ------

Timestamp =   Tue Apr  22 19:06:40 GMT 2008    (20:08:04:22:19:06:40)

HPMC Chassis Codes

       Chassis Code        Extension
       ------------        ---------
       0xe800035c00e00000 0x00000000003d3190
       0x57000f7300e00000 0x8040004000000000
       0xf600105e00e00000 0x000000003e900000
       0x140003b200e00000 0x000000000000000b
       0x5600109b00e00000 0x000000000002e024
       0x0000000000000200 0x0000000000000040

 

After:

Service Menu: Enter command > clearpim                          

Please wait a few seconds to clear the PIM...

 

Service Menu: Enter command > pim


PROCESSOR PIM INFORMATION

Original Product Number:  A7134A
Current Product Number:   A7134A


-----------------  Processor 0 HPMC Information - PDC Version: 50.40  ------

   * * * No valid timestamp * * *
       No HPMC chassis codes logged


General Registers 0 - 31
00-03  0000000000000000  0000000000000000  0000000000000000  0000000000000000
04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000
08-11  0000000000000000  0000000000000000  0000000000000000  0000000000000000
12-15  0000000000000000  0000000000000000  0000000000000000  0000000000000000
16-19  0000000000000000  0000000000000000  0000000000000000  0000000000000000
20-23  0000000000000000  0000000000000000  0000000000000000  0000000000000000
24-27  0000000000000000  0000000000000000  0000000000000000  0000000000000000
28-31  0000000000000000  0000000000000000  0000000000000000  0000000000000000


Service Menu: Enter command > 

Occasional Advisor
mir4take
Posts: 14
Registered: ‎07-10-2011
Message 9 of 11 (1,025 Views)

Re: HPMC Chassis Code on RP3440

Ok.. let's say the HPMC Chassis Code happening now. What it is mean by those code?

Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 10 of 11 (1,017 Views)

Re: HPMC Chassis Code on RP3440

>let's say the HPMC Chassis Code happening now. What it is mean by those code?

 

Which, the ones from Jan 2010?

You had a hardware error, High Priority Machine Check.

Respected Contributor
mits
Posts: 210
Registered: ‎11-28-2004
Message 11 of 11 (1,013 Views)

Re: HPMC Chassis Code on RP3440

1. Chassis cod

You can open an HP support ticket to request the HPMC PIM decoding. They use the special tool to decode PIM. There are no customer tools to decode the chassis code.

 

2. HPMC

A fact is that the system failed with HPMC in 2010. If you tak a look at the memory error log information, it appears some timeout error was detected. I assume it caused HPMC. HP support engineer can help you to identify the root cause..

 

--------------  Memory Error Log Information  --------------
Timestamp =   Fri Jan  29 03:07:27 GMT 2010    (20:10:01:29:03:07:27)

  OV  RQ  RS      ESTAT      A  C  D  corr  unc  fe  cw  pf
  --  --  --      -----      -  -  -  ----  ---  --  --  --
  X       X    ERR_TIMEOUT   

 

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