ALL Enterprise data centers are going away. Networking bandwidth will increase a thousand times. No cloud provider will ever have its systems hacked and the passwords stolen, ever again. No cloud services will ever go offline.
2020 marks the end of all business travel, as we all sit in multi-screen, 3D studios virtually bonding with our colleagues.
And in 2020, our teenagers keep their rooms clean and do their homework on time.
The chapter contains the following sections:
- What is your focus? IT can't do it all—cloud will most certainly change that. So where will IT, and thus IT Operations, focus? This is a discussion IT has to have with the business because IT focus must align with business focus.
- Development and test systems: Yes, these will “go to cloud,” but will it be internal or external cloud?
- What are you going to do about Platform as a service (PaaS)? Many “PaaS platforms” can be run internally as a cloud service. Will you adopt these high-level application platform services, and if so, how will you deliver them to the app teams?
- Mosaic business processes: The most realistic scenario for most business processes is that they become "mosaic"—some parts are created and run internally, and other parts, the more generic parts, are delivered by cloud providers. The management of security and performance for these mosaic business processes will pose a challenge.
- Automatically flexing systems: By 2020, systems will know when they are going to need more (or less) capacity. What do you need to put in place to make this happen? When everyone asks for more, how do you decide who takes priority? This relates to the PaaS section as well—you will have programmed in the business requirements of the application before you put it into production so that such actions can be taken without human intervention.
- Twice-weekly application drops: HP research has found that app teams expect to be releasing new versions of their key applications twice a week. “Over my dead body” from IT Ops won’t cut it as a response to this requirement. We need extreme automation and a single model that runs all the way from requirements specification to production. And we need to think about aligning the objectives that the app dev and the IT Ops teams have so that they are no longer orthogonal.
- Big Data: HP research has found that IT shops expect to be shifting resources from IT infrastructure to support data and its analysis. The amount of structured data stored and analyzed by the business will increase dramatically. And the business will need to analyze such unstructured data as email and social media content and link these to structured data. IT must support these business requirements.
- The Enterprise Infrastructure Store: A theme that emerged in Dev Center 20/20 (the chapter that describes application development) is the idea that IT will increasingly use off-the-shelf components to solve business problems. This applies at the infrastructure level too. The Enterprise Infrastructure Store will be a place where application developers can go to get the standard components they need. We need to put in place governance systems to determine what gets into the Enterprise Infrastructure Store.
- Digital Supplier Governance: This is going to become paramount. Mosaic business processes, SaaS for non-core applications, infrastructure components from cloud providers—there will be digital suppliers everywhere. We must ensure we choose the right suppliers and then monitor and manage their ongoing service delivery.
- Security, privacy and risk: Finally, but absolutely, definitely not least, whenever we speak to experts for a new Enterprise 20/20 chapter, the bottom line is always, “everything depends on being able to manage the security and privacy of data, of mosaic business processes, of smart things, of sensor arrays, etc.” As someone whose eyes used to glaze over whenever security is mentioned, I now "get it.” I get how security and privacy are the foundation of all the wonders we predict for 2020.
Did we leave anything out? Have we got it right? We’re continuing the conversation about the future of IT Operations over at the Enterprise 20/20 web site . Stop by and let us know what you think.