11-13-2013 01:56 PM
I'm desperate, because I don't know how to solve this problem. We have brand new UPS R1500 g3.
UPS works normally, everything is "green". But when I go to to HP Power Protector, there is a status of battery capacity always on 82%. We have replaced 2 UPS till now, but every time status of battery capacity is on 82%.
Firmware version is the latest : 1.08
DIP switches are positioned correctly.
I don't know what to do. Can you give me some advice?
Please see attached picture.
11-13-2013 11:02 PM
Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
- 90% of their capacity within 4 hours
- 100% of their capacity within 24 hours
Hope this helps!
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11-14-2013 12:52 AM - edited 11-14-2013 12:53 AM
Thank you for your quick response.
Yes I did charge enough. UPS has been charging for about 14 days. And it is still on 82 %.
I though that something was wrong with UPS generally, so we ordered completelly new one, under warranty.
With new UPS situation is the same.
I took UPS to another location, pluged it in to a different "electricity"- same situation.
06-30-2014 03:39 PM
I am having same issue.
Battery has been stuck at between 80%-81% on utility power charging for more then a month.
In addition it has begun alarming indicating a battery test failure.
Any suggestions? or solutions?