Re: Problem with Service agreement in new forum. (869 Views)
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Honored Contributor
Posts: 1,291
Registered: ‎06-18-2007
Message 1 of 7 (927 Views)
Accepted Solution

Problem with Service agreement in new forum.

    In the old ITRC forum, I had my Service Agreement ID linked to my profile to allow me access to the PATCH DataBase.

 

    I just discovered that my new profile doesn't have the SAID linked to it, and when I try to link it, I am told that the SAID is linked by someone else.

 

   Is there a Phone number I can call to get this resolved!    I really need to get into the patch DB.

 

thanks Dave.

Respected Contributor
Posts: 339
Registered: ‎10-17-2006
Message 2 of 7 (918 Views)

Re: Problem with Service agreement in new forum.

I've read numerous posts about this same problem and I'm currently having the same problem.  The response I got was to "migrate" my ITRC acct. to the new HP Support Center using this link...

 

https://h20565.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/

 

I haven't done this yet because my ITRC account was already migrated and my profile had to be fixed manually and I don't want that screwed up... so I'm waiting for a confirmation from one of the admins.

Honored Contributor
Posts: 1,291
Registered: ‎06-18-2007
Message 3 of 7 (906 Views)

Re: Problem with Service agreement in new forum.

Thanks Edgar.

 

The link worked fine.    SAID's now linked to my new profile.

 

Dave.

Honored Contributor
Posts: 4,995
Registered: ‎01-29-2006
Message 4 of 7 (905 Views)

Re: Problem with Service agreement in new forum.

See this comp.os.vms thread for another discussion of migration issues and re-connecting the SAID access; you're going to have to call or contact support.  There's a link for submissions here on the HPSC forums page, but I'd look up your regional support center contact number and escalate this stuff that way.

Honored Contributor
Posts: 1,291
Registered: ‎06-18-2007
Message 5 of 7 (901 Views)

Re: Problem with Service agreement in new forum.

Hoff,

        the link given by Edgar above, worked fine.    (must remember to use old ITRC password if different to current)

 

Dave.

Exalted Contributor
Posts: 33,806
Registered: ‎08-15-2002
Message 6 of 7 (869 Views)

Re: Problem with Service agreement in new forum.

Shalom all,

 

Take care how you do this migration. While our in house HP rep was on vacation, the migration changed my access to support cases I lost it. So I called the response center.

 

They told me to migrate, sent me a link. It did restore access to my support cases.

 

Nothing specifically appeared on screen about our SAID. But my id was linked to the Enterprise agreement and nobody else on the team could access the SAID.  It took HP support days to unravel the problem and restore team access to the contract.

 

There is a link option and if you are part of a team use the multiple, not the sing migration option.

 

SEP

Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
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Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Frequent Advisor
Posts: 60
Registered: ‎08-16-2005
Message 7 of 7 (668 Views)

Re: Problem with Service agreement in new forum.

I've been putting this off due to all the problems I've read in multiple forums.

I logged into the support page....it said WELCOME and had my correct name.

Then I clicked the migrate icon.

It asked for my old login.  I put that in.  It did not like it.  I tried my HP Passport login that I used to use, didn't like that either.

 

I clicked the link for reset my password.  It sent me an email with a link that goes BACK TO THE RESET PASSWORD PAGE!!!!

If i put in my email again it says....SORRY A PASSWORD RESET IS ALREADY PENDING! 

 

For a supposedly high tech software company to not be able to automate this conversion/migration is ludicrous!

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