P812 - external ports disabled after firmwar upgrade. How to enable? (614 Views)
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Visitor
petterg
Posts: 5
Registered: ‎02-11-2014
Message 1 of 9 (614 Views)

P812 - external ports disabled after firmwar upgrade. How to enable?

We have an smart array P812 controller with 4 internal disks (2TB) and 8 external (1,5TB), all sata.

The controller is not used for boot, just storage.

 

So I called HP support and asked if the controller would handle disks larger than 2TB, as we need more storage and thought about buying some 3 or 4TB disks. The answere was "yes but you'll need to upgrade the firmware".

 

Today, just after business hours I did the firmware upgrade. Upgrade seemed to be sucessfull, but now none of the external disks are detected, not even in bios. It kind of looks like all the external ports got disabled.

 

How do I enable the ports?

Or how do I downgrade firmware? (The older version firmware claim there is no supported hardware in the server.)

Acclaimed Contributor
Torsten.
Posts: 23,371
Registered: ‎10-02-2001
Message 2 of 9 (604 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

In what kind of chassis are the external disks located?

What type of new disks (model) are you using?

Hope this helps!
Regards
Torsten.

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Visitor
petterg
Posts: 5
Registered: ‎02-11-2014
Message 3 of 9 (601 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Chassis is a dumb box (labled Techraid) that basically act as a sas->4x sata cable with a power supply.

There are two chassis, 4 disk slots in each. Disks are seagate barracuda 7200.11.

Visitor
petterg
Posts: 5
Registered: ‎02-11-2014
Message 4 of 9 (584 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

So there must be a bug in firmware for P812. Thanks to Gustav at HP support I got links to the firmware dvd downloads. This is what I learned:

 

Firmware DVD 9.30, P812 firmware version 3.?: Exsternal ports OK, no support for 2+TB hd
Firmware DVD 10.00, P812 firmware version 5.14: Exsternal ports OK, supports 4TB hd
Firmware DVD 10.10, P812 firmware version 5.70: Exsternal ports DISABLED
P812 firmware version 6.00, from the products drivers page: Exsternal ports DISABLED

 

Firmware DVD downloadpage (links for version history is to be found on the page):

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279711&sp...

 

Acclaimed Contributor
Torsten.
Posts: 23,371
Registered: ‎10-02-2001
Message 5 of 9 (575 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

How about version 6.40 (B)?

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4103887&spf_p...

Hope this helps!
Regards
Torsten.

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Visitor
petterg
Posts: 5
Registered: ‎02-11-2014
Message 6 of 9 (570 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

6.40 seems to be distributed for linux only. Do you know of a linux live cd that will work for installing the firmware? Will knoppix work?

(I'll try it the next time I'm onsite.)

Acclaimed Contributor
Torsten.
Posts: 23,371
Registered: ‎10-02-2001
Message 7 of 9 (567 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Many ways to update firmware.

 

If you have an older firmware CD or the current SPP, just use the included USB Key Tool to copy the CD/image to an USB drive. Then just add the linux *.scexe file to /hp/swpackages and boot from this device.

 

 

 

Here is the Windows file for 6.40 (B):

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3884320&sp...

 

 

File name: cp020067.exe (5.7 MB)   File name:

cp020067.md5 (48 Bytes)

 


Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Visitor
petterg
Posts: 5
Registered: ‎02-11-2014
Message 8 of 9 (561 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

Thanks, but that link takes me to the same 6.00 that I used when the problem occurred.

Nice to know the trick to add scexe to the firmware dvd.
Acclaimed Contributor
Torsten.
Posts: 23,371
Registered: ‎10-02-2001
Message 9 of 9 (557 Views)

Re: P812 - external ports disabled after firmwar upgrade. How to enable?

IIRC version 6.40 was pulled from the web because of problems, replaced by 6.40 (B), but I cannot find it right now.

 

Try the linux version.


Hope this helps!
Regards
Torsten.

__________________________________________________

There are only 10 types of people in the world -
those who understand binary, and those who don't.

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