11-03-2008 03:16 AM
I have spent literally hours on the phone with countless HP reps trying just trying to get through to the right department.
Can anyone point me in the right direction with a specific number to dial?
Product code is 336045-B21 (I have tried many combinations of this in the Support Case Manager but it says 'Product Code Invalid').
11-03-2008 05:24 PM
PS what appears to be the issue?
11-05-2008 02:01 AM
I'm not sure how that would work, as my KVM is attached to IBM eServers, custom-built servers and PCs.
I get a blinking green power light and no display output.
11-06-2008 05:53 AM
The HP Proliant team take most of the HP KVM calls just based on the number of Proliants attached to the KVMs, maybe that would be the best team to try to reach at hp.
11-06-2008 08:36 AM
I finally managed to get a replacement.
Apparently, there's a 'Support Case Manager Enterprise Edition'. I have been using the 'Support Case Manager Professional Addition'.
I logged in and created a new hardware support case. My product number and serial number were still not recognised, but my case was passed to a different team and dealt with from there.
I got a call informing me that a replacement part was on the way.