Re: Is Tru64 5.1A still supported by HP (387 Views)
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Occasional Visitor
bobbysiu
Posts: 1
Registered: ‎07-21-2010
Message 1 of 5 (387 Views)

Is Tru64 5.1A still supported by HP

Is Tru64 5.1A "end of life" / "end of support"?

I have this PDF that speaks to 5.1B, but I cant find anything on 5.1A

http://h30097.www3.hp.com/pdf/Tru64_Roadmap_Current.pdf
Honored Contributor
Kapil Jha
Posts: 1,478
Registered: ‎01-23-2006
Message 2 of 5 (387 Views)

Re: Is Tru64 5.1A still supported by HP

not able to open the link u gave...
well its supported till 2010
see the below link

http://h21007.www2.hp.com/portal/download/files/unprot/tru64/Tru64_Roadmap_Current1106.pdf

BR,
Kapil+
I am in this small bowl, I wane see the real world......
Honored Contributor
Kapil Jha
Posts: 1,478
Registered: ‎01-23-2006
Message 3 of 5 (387 Views)

Re: Is Tru64 5.1A still supported by HP

Sorry thats for 5.1B, not sure about 5.1A(pretty old)
I think they would still try to help but no offical support.

BR,
Kapil+
I am in this small bowl, I wane see the real world......
Honored Contributor
Pieter 't Hart
Posts: 1,984
Registered: ‎09-04-2002
Message 4 of 5 (387 Views)

Re: Is Tru64 5.1A still supported by HP

from this page on HP's site:
http://h30097.www3.hp.com/ees.html

current situation is:
For customers still running Tru64 UNIX V4.0F, V4.0G, and/or V5.1A. Tru64 UNIX Extended Engineering Support (EES) is also available for these versions.
Honored Contributor
Martin Moore
Posts: 214
Registered: ‎03-19-2003
Message 5 of 5 (387 Views)

Re: Is Tru64 5.1A still supported by HP

The answer is yes and no. It depends on what level of support you are talking about. If you have a software support contract with HP, you can still call in and get "remedial and advisory" support for any version of the operating system. We still get calls on versions as far back as V4.0D on a regular basis.

However, Engineering support (e.g. investigation and correction of new bugs) is generally available only for the most recently released version and the one before it. V5.1B-5 is the current version, so this includes V5.1B-4 and V5.1B-5. Later this year, V5.1B-6 will be released (it's currently in testing). When that happens, V5.1B-4 will be two versions back and drop out of the list, while V5.1B-5 and V5.1B-6 remain under Engineering support. This Engineering support will continue through at least the end of 2012, as shown by the roadmap at http://tru64unix.compaq.com/pdf/Tru64%20roadmap%20march09.pdf .

Note to clarify version naming:

V5.1B-4 = V5.1B + patch kit 6.
V5.1B-5 = V5.1B + patch kit 7.
V5.1B-6 = V5.1B + patch kit 8.

If Engineering support is required on an older version or beyond 2012, it *is* possible to purchase Extended Engineering Support (EES) or Custom Engineering Support (CES) from HP, as Pieter pointed out in a previous reply. See http://tru64unix.compaq.com/ees.html for mroe information. If this is of interest to you, you should contact your HP representative for details.

After the end of Engineering support availability, remedial and advisory support will continue to be available for some time. There is not yet a specific end date being contemplated, as far as I am aware.

Bottom line: your V5.1A system is still supported for remedial and advisory support. You can call HP for problems with it, assuming of course that you have a support contract. :) But that version is no longer under Engineering support, and hasn't been for some time. So if you managed to find a previously unknown bug in V5.1A after all this time, there would be no Engineering analysis or correction available for it -- unless you had previously purchased EES for it.

Hope this helps,
Martin
Every complex problem has a solution that is simple, elegant--and utterly wrong.
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