Re: IRS Standard: "Could not retrieve ITM package data due to..." (1908 Views)
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Honored Contributor
Steven Clementi
Posts: 4,430
Registered: ‎07-28-2004
Message 1 of 5 (2,142 Views)

IRS Standard: "Could not retrieve ITM package data due to..."

...the following:
ERROR: couldn't load and parse the XML file containing the ITM package table.

Anyone have a fix?


System Specifics:

Windows Storage Sevrer 2003 x64 running
Command View 9.2
RSSM 5.20 (with auto updates enabled)
IRS client is 5.5.23
WEBES 6.1
etc.

The system was running just fine for a year, updates were happening, etc. Now all of a sudden i can not retrieve the list of installed packages to "check the status".

Communications seems to be ok as the various checks comeback successful.

Attached is the error dialog. Anyone have any suggestions before I call Support? (or attempt a re-install)


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
Frequent Advisor
Stefano Colombo
Posts: 127
Registered: ‎11-14-2002
Message 2 of 5 (1,965 Views)

Re: IRS Standard: "Could not retrieve ITM package data due to..."

Hello ,

I wonder if you found a fix for this issue , I'm facing the same problem

My IRS version is A.05.60

thanks

 

Occasional Visitor
flera
Posts: 3
Registered: ‎04-12-2012
Message 3 of 5 (1,910 Views)

Re: IRS Standard: "Could not retrieve ITM package data due to..."

I have the same problem ,    someone can solve this?

Occasional Visitor
flera
Posts: 3
Registered: ‎04-12-2012
Message 4 of 5 (1,908 Views)

Re: IRS Standard: "Could not retrieve ITM package data due to..."

OK OK, problem solved

 

delete this files : 

C:\Program Files (x86)\HP\Installers\packages.xml

C:\Program Files (x86)\HP\Installers\packages.xsd

 

When you back to "Remote Support Software Manager" this files will be created again.

Visitor
Roberto_Bes
Posts: 1
Registered: ‎10-18-2010
Message 5 of 5 (1,027 Views)

Re: IRS Standard: "Could not retrieve ITM package data due to..."

OK, problem solved

thanks Flera

The platform is 5.70 W2003 and IRS

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