Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045 (651 Views)
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Frequent Advisor
Wilder Mellotto
Posts: 115
Registered: ‎04-15-2002
Message 1 of 5 (694 Views)

Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

Hi, please we need help to find out what is causing our rx8640 to crash. This server is online without errors since Feb-2012 but crash occurs when a reboot is issued and then the server generate crash about 3 or 4 times and after that became online without problems.

 

08:29 Sun Feb 26 2012. Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

 

I attached the crash file.

 

Thanks

 

 

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Acclaimed Contributor
Dennis Handly
Posts: 24,962
Registered: ‎03-06-2006
Message 2 of 5 (688 Views)

Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

MCA indicates a hardware problems.

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Honored Contributor
Duncan Edmonstone
Posts: 5,678
Registered: ‎08-05-2000
Message 3 of 5 (683 Views)

Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

As Dennis said, MCA (Machine Check Abort) usually means a hardware problem somewhere - I don't think anyone on the forums here is going to decode a full crash dump for you (but I guess you never know!), you'll need to get a call logged with HP support for that. They have experts, who in my experience will pinpoint the issue fairly quickly for most panics.

 

And if you don't have a support contract? Well, now you know why you need one...


HTH

Duncan
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Regular Advisor
Joseph P. Smith
Posts: 98
Registered: ‎10-28-2003
Message 4 of 5 (651 Views)

Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

Good Morning,

 

I'm only following my nose here, and make no claim to read registers, etc.  However, crashinfo.txt contains the following.

 

=======================================
  = Global Error Counters / kmem_writes =
  =======================================

scsi_bioerrors                    = 15
scsi_bioerrors_logged             = 0
scsi_async_write_bioerrors        = 0
scsi_async_write_bioerrors_logged = 0
sd_strategy_bioerrors             = 3
sd_strategy_async_write_bioerrors = 0
sd_epowerf_bioerrors              = 0
sd_epowerf_async_write_bioerrors  = 0

Note: There are scsi_bioerrors !
Please contact HP support referencing CRASHINFO_NOTE_SCSI1.

 

This confirms the likelihood of a hardware problem that other respondents have noted.  Best of luck!

Joe S.

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Honored Contributor
Laurent Menase
Posts: 1,079
Registered: ‎11-06-2003
Message 5 of 5 (639 Views)

Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045

crashinfo is a hp support tool. The right place to interpret it is hp support.

 

At the beginning of crashinfo output you have:

 

Note: HP CONFIDENTIAL

 

 

 

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