Re: CW column in SIM is now called label (2988 Views)
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Honored Contributor
Michael Leu
Posts: 508
Registered: ‎01-17-2005
Message 1 of 8 (2,988 Views)
Accepted Solution

CW column in SIM is now called label

Hi,

In SIM one day the system column name went from "CW" to "label" and in the system page the attribute is now called "hp.isee.entitlement" instead of something like "Contract and Warranty Status".

This is only a display issue, everything else seems to work fine. I suspect RSP/ISEE works as some kind of extenstion in SIM, and the text strings got lost or something. Any ideas how to get the proper labels back?

Thanks.
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Trusted Contributor
Brad Cunningham
Posts: 71
Registered: ‎11-17-2006
Message 2 of 8 (2,988 Views)

Re: CW column in SIM is now called label

Close HP SIM application
Stop the HP SIM service
Copy the file CWStatusSourceReg.properties from the ISEE config directory (C:\Program Files\Hewlett-Packard\RemoteSupport\config)"your path may be different" to the HP SIM setup directory (C:\Progam Files\HP\Systems Insight Manager\setup).
Start the HP SIM Service
Open the HP SIM application - the column should be labeled CW
Esteemed Contributor
Armin Kunaschik
Posts: 353
Registered: ‎08-30-1999
Message 3 of 8 (2,988 Views)

Re: CW column in SIM is now called label

The problem went away after I installed the latest SP1.

My 2 cents,
Armin

PS: Please assign points!
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Honored Contributor
Michael Leu
Posts: 508
Registered: ‎01-17-2005
Message 4 of 8 (2,988 Views)

Re: CW column in SIM is now called label

Reopening thread.
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Esteemed Contributor
Armin Kunaschik
Posts: 353
Registered: ‎08-30-1999
Message 5 of 8 (2,988 Views)

Re: CW column in SIM is now called label

After applying some current SIM patches, the "label" went back... and I was able to fix the problem like described, thanks!
Hopefully this problem will not appear again and again...

Armin
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Advisor
Richard Drouin
Posts: 24
Registered: ‎03-22-2005
Message 6 of 8 (2,988 Views)

Re: CW column in SIM is now called label

a year later after updating sim60 with the september2010 hofix "Label" popped-up again.

Fixed using the above steps.
At least hotfixes are consistent.
Advisor
Ryan Ollenburger
Posts: 14
Registered: ‎03-24-2009
Message 7 of 8 (2,984 Views)

Re: CW column in SIM is now called label

This just happened to me as well...after upgrading IRS from 5.50 to 5.60

 

The Fix provided by Dave worked for me

Advisor
Ryan Ollenburger
Posts: 14
Registered: ‎03-24-2009
Message 8 of 8 (2,983 Views)

Re: CW column in SIM is now called label

Sorry...fix was provided by Brad

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