We have solved the intermittent login issues that were making it difficult for members to sign into the Community. If you are still experiencing a blank screen, please verify that the address in your browser does not include "passport2." If it does, please clear your browser history (especially cache and cookies), close your browser and begin again. The issue should now be gone. Thank you to all for your patience.
After installing it, run it and select New application. Then select record on windows desktop, and reproduce the problem. After saving the file, you can upload it as the attachment of your support ticket.