Re: OfficeJet L7680 Can't Receive Faxes (879 Views)
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Occasional Visitor
David.Koehler
Posts: 2
Registered: ‎04-24-2008
Message 1 of 2 (1,057 Views)

OfficeJet L7680 Can't Receive Faxes

Currently I can send but not receive faxes. When a fax comes in, a connection is made and the sender's number is displayed. After a minute or so, the message "receive failed" is displayed and the fax session terminates. This has happened with different senders. I have run a fax test and everything passes. Any potential help will be greatly appreciated.
Occasional Visitor
Karun
Posts: 3
Registered: ‎09-21-2012
Message 2 of 2 (879 Views)

Re: OfficeJet L7680 Can't Receive Faxes

Hi,

 

This seems to be an issue with the fax settings.  I would suggest you to change the settings from the printer menu, by going to the setup menu and fax settings and advanced fax settings in there change the ECM or error correction mode to off and also change the fax speed to medium.

 

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