HP Officejet 6500A Plus "Error 390*" (1036 Views)
Occasional Visitor
Posts: 1
Registered: ‎01-09-2013
Message 1 of 2 (1,036 Views)

HP Officejet 6500A Plus "Error 390*"

[ Edited ]

I have had trouble sending a FAX. I never know if the receipient received the FAX unless I call and check. In most cases they don't receive the Fax. Yesterday, i received a transmittal document back and it displayed

"Error 390*"

My Fax Machine is an HP Officejet 6500A Plus. It is hooked up through a USB connection.


What is error 390*?



P.S. This thread has been moved from LaserJet to Fax and Copiers, and edited subject - HP Forums Moderator




Occasional Advisor
Posts: 6
Registered: ‎01-10-2013
Message 2 of 2 (1,025 Views)

Re: HP Officejet 6500A Plus "Error 390*"



Error 390 is a Communication error,


1. Make sure if the phone cable is 2 wire conductor.

2. and there is no other device connected.

3. Turn off the Error Correction Mode.


If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.