HP Officejet 6500A Plus "Error 390*" (683 Views)
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Occasional Visitor
rhowell
Posts: 1
Registered: ‎01-09-2013
Message 1 of 2 (683 Views)

HP Officejet 6500A Plus "Error 390*"

[ Edited ]

I have had trouble sending a FAX. I never know if the receipient received the FAX unless I call and check. In most cases they don't receive the Fax. Yesterday, i received a transmittal document back and it displayed

"Error 390*"

My Fax Machine is an HP Officejet 6500A Plus. It is hooked up through a USB connection.

 

What is error 390*?

 

 

P.S. This thread has been moved from LaserJet to Fax and Copiers, and edited subject - HP Forums Moderator

 

 

 

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Occasional Advisor
VK14
Posts: 6
Registered: ‎01-10-2013
Message 2 of 2 (672 Views)

Re: HP Officejet 6500A Plus "Error 390*"

Hi,

 

Error 390 is a Communication error,

 

1. Make sure if the phone cable is 2 wire conductor.

2. and there is no other device connected.

3. Turn off the Error Correction Mode.

 

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

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