Error message on a 1040/1050 Fax Machine (1095 Views)
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Occasional Visitor
C. Uhl
Posts: 2
Registered: ‎12-08-2010
Message 1 of 3 (1,095 Views)

Error message on a 1040/1050 Fax Machine

We are unable to send faxes through - they keep coming up with a "G3" error message. What is that? It is not listed in the manual.
Honored Contributor
John Getzke
Posts: 2,630
Registered: ‎02-27-2009
Message 2 of 3 (1,095 Views)

Re: Error message on a 1040/1050 Fax Machine

Hello,

G3 is not a specific error message so my guess is that something must have happened during the fax transmission that the fax machine could not interperet.

Here is a history on G3 faxing:
http://en.wikipedia.org/wiki/Fax#Group

G3 is a group of faxing that is designed for digital formats. I would try switching the fax speed around to a higher level if possible. You could also look at disabling ECM if this fax model has that feature.

Other easy quick fixes include powering off the fax machine without the power cord plugged in and restoring the factory defaults.
Kudo's appreciated : ) (The purple thumbs up)
Occasional Visitor
C. Uhl
Posts: 2
Registered: ‎12-08-2010
Message 3 of 3 (1,095 Views)

Re: Error message on a 1040/1050 Fax Machine

Thanks for the tip. We will keep trying to figure out what is going on. It has just begun and we haven't changed any settings on the fax.
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