Re: Versioning of emails (66 Views)
Reply
Occasional Contributor
AngieR
Posts: 4
Registered: ‎01-07-2013
Message 1 of 2 (82 Views)

Versioning of emails

I recently had a user ask to use versioning on email documents to indicate the "chain" of an email trail. 

 

I believe that this is not possible, and it probably isnt good or necessary practice.

 

Are there any settings in TRIM that influence this, or is it hard coded.  You can't version emails (vmbx) even though you can version every other type of document?

 

Any  thoughts?

 

Please use plain text.
HP Expert
Neil Summers
Posts: 931
Registered: ‎10-08-2008
Message 2 of 2 (66 Views)

Re: Versioning of emails

It's always been a rule in TRIM that you can't edit e-mail messages, hence can't make new revisions. I guess if that user really wants to, they could drag & drop the e-mails into TRIM as MSG files from their desktop. This way TRIM should allow them to drag & drop a later message from the thread onto the same record and make a new revision.

Neil

(Please state the version of TRIM/HPRM you're using in all posts)
Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.

HP Software Support Online (SSO): http://support.openview.hp.com
Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation