Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645 (3051 Views)
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Frequent Advisor
Delete_or_Not
Posts: 93
Registered: ‎04-30-2011
Message 1 of 14 (3,282 Views)

Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

As the subject say....

 

So, any chance/way of putting back this feature?

Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Regards

Honored Contributor
EWillsey
Posts: 1,930
Registered: ‎04-20-2010
Message 2 of 14 (3,246 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

No

HP Expert
Greg Fraser_1
Posts: 854
Registered: ‎01-02-2002
Message 3 of 14 (3,225 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Catalogue email only has been removed for good. TRIM and RM only capture the native format now which will always include whatever is attached.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
Frequent Advisor
Delete_or_Not
Posts: 93
Registered: ‎04-30-2011
Message 4 of 14 (3,205 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Thanks for replying,

Some sections in the company are really missing the "Catalogue e-mail only" .... The attachments goes somewhere else and e-mail message goes on the few other places/databases etc. Also, all that got combined into one big PDF with the last page of PDF being that email  and there is a workflow involved and nobody wants to have 3-4 MB emails to be re-saved few times etc.... There is also automated process involved here soon.... I am just passing what I've been told...their concerns ....

Apparently,  "Catalogue e-mail only" .... was working vey well for the business features/procedures they used and now they have to save 3-4 MB emails multiple times ....

Any workaround for this?

 

Also, I've heard "rumours" that in HP TRIM 7.3.3 some e-mails can be modified in TRIM , would that be true? I need to confirm this tomorrow...

Regards

 

 

HP Expert
Greg Fraser_1
Posts: 854
Registered: ‎01-02-2002
Message 5 of 14 (3,193 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Not sure I am following the issue, might need some steps to replicate.

 

You should not be able to edit a mail message in TRIM, if they can there is something wrong.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
Frequent Advisor
Delete_or_Not
Posts: 93
Registered: ‎04-30-2011
Message 6 of 14 (3,180 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Hi,

I asked for more information about editing the e-mail and I did not received any yet, ..If I got them, I will analyse it.

But now different problem with e-mails arised .... When saving e-mails, TRIM is swapping the Author, Addressee and Other contacts....

So If a Joe Bloke send email to Coca Cola, and cc the boss, it should be like this:

Joe Bloke - contact type: Author

CocaCola - contact type: Addresse

Boss - contact type: Other

 

In our case, the contact fields Addresse and Other are swapped..

Why is this happening and how this can be fixed...It is influencing 30 % of the users....e.g. statistics, reports etc...

Could it be because of the order of adding these contacts ...(if email is saved normally) but if done via linked MS Outlook folders ?

Thanks

 

HP Expert
Greg Fraser_1
Posts: 854
Registered: ‎01-02-2002
Message 7 of 14 (3,167 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

What is different bout the users that have this problem, compared to those that don't?

Different outlook\trim versions?

 

Different steps to replicate?

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
HP Expert
Neil Summers
Posts: 1,059
Registered: ‎10-08-2008
Message 8 of 14 (3,152 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Sounds awfully like a known issue:

 

QCCR2D47994 - TRIM in Outlook- Not Capturing Addressee field when cataloguing emails from Outlook

 

To be fixed in an upcoming release.

Neil


Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.

(Please state the version of TRIM/HPRM you're using in all posts)

HP Software Support Online (SSO): http://support.openview.hp.com
Valued Contributor
RodgerDodger
Posts: 289
Registered: ‎10-28-2009
Message 9 of 14 (3,143 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

We are testing Trim 7.3.3.5645 and Groupwise 8

 


We are having the same problem in our testing - not capturing the correct addressee field  (cc and to swapped) and we are testing Groupwise 8.

 

Since the fix is in the next build, hopefully the next build will be coming out very soon.

 

RodgerDodger

Valued Contributor
RodgerDodger
Posts: 289
Registered: ‎10-28-2009
Message 10 of 14 (3,137 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

[ Edited ]

I was recently looking at document: KM00599348,  TRIM in Outlook- Not Capturing Addressee field  when cataloguing emails from Outlook   

 

It shows the following  release status:

 

7.30    Closed-No Change
8.00    Completed

 

Does this mean that the change was done on RM 8 and not Trim 7.3?   If so, than the change will be reflected in the next build of RM 8 and not Trim 7.3.

 

Any comments?

 

Also,  HP says the problem is fixed in Outlook.  Is is fixed in Groupwise?  I sure hope so!!!!

 

Oh, by the way, HP has confirmed that Emails cataloged into Trim 7.3.3.5645 from Groupwise are not being rendered to EML but remain VMBX.

Stay tuned for this fix.

 

 

RodgerDodger

 

HP Expert
Greg Fraser_1
Posts: 854
Registered: ‎01-02-2002
Message 11 of 14 (3,124 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Just as a heads up, RM8 does not list Groupwise has a supported application.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
Frequent Advisor
Delete_or_Not
Posts: 93
Registered: ‎04-30-2011
Message 12 of 14 (3,108 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Thanks, I am back,

The issue will be fixed in HP TRIM 7.3.4 (coming soon)

Regards

 

Valued Contributor
RodgerDodger
Posts: 289
Registered: ‎10-28-2009
Message 13 of 14 (3,053 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

When is 7.3.4 coming out with the email fix?  Nobody seems to be too concerned about the release date.

 

Considering Support for Trim 7.1 ends March 31, 2014, Trim needs to give its customers Trim 7.3.4 now!!!

 

RD

 

Honored Contributor
EWillsey
Posts: 1,930
Registered: ‎04-20-2010
Message 14 of 14 (3,051 Views)

Re: Some users are missing the "Catalogue e-mail only" feature in HP TRIM 7.3.3.5645

Release dates are never published beforehand.

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