Re: RM8 and Outlook 2013 (296 Views)
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Occasional Contributor
tones1405
Posts: 5
Registered: ‎10-07-2013
Message 1 of 2 (340 Views)

RM8 and Outlook 2013

I have just installed RM8 in a demo environment and have encountered and issue with the integration with Outlook 2013. Addins are all loaded in Outlook, RM8 toolbars / menus are all correctly installed, but the integration does not work (reminiscent of earlier VBA integration issues). I can manually drag and drop emails into RM8 and I can view the registered email in Outlook. Anyone else come across this issue?

HP Expert
Greg Fraser_1
Posts: 854
Registered: ‎01-02-2002
Message 2 of 2 (296 Views)

Re: RM8 and Outlook 2013

Haven't come across that one myself.

 

Was it a fresh install or did you have an older version of TRIM on the machine before installing RM8.

 

Also I would confirm if there are any of the old pre-reqs for the old addin on there and remove them.

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