HP TRIM outlook addin error - blocked by group policy (217 Views)
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Advisor
matt_hunter
Posts: 35
Registered: ‎09-16-2012
Message 1 of 3 (217 Views)

HP TRIM outlook addin error - blocked by group policy

Hi All, I have posted previously about our issues with getting the HPTRIM Outlook Add in to work with our current setup.

 

I have managed to locate the addin log which is showing the following:

 

11:10:01 7496 4136 Start.

11:10:01 7496 4136 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{5E7E7966-3F5E-464E-85D6-5DEAAC9A02BC}'

11:10:01 7496 4136 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{5E7E7966-3F5E-464E-85D6-5DEAAC9A02BC}' is closed.

11:10:01 7496 4136 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.

11:10:01 7496 4136 Success.

11:10:01 7496 4136 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.

11:10:01 7496 4136 Success.

11:10:01 7496 4136 Creating a new instance of the add-in loader.

11:10:01 7496 4136 Success.

11:10:01 7496 4136 Loading the configuration from the system registry.

11:10:01 7496 4136 Getting the latest CLR version.

11:10:01 7496 4136 The latest CLR version is 'v4.0.30319'.

11:10:01 7496 4136 The configuration has been loaded successfully.

11:10:01 7496 4136     Runtime version: v2.0.50727.

11:10:01 7496 4136     Assembly name: HP.HPTRIM.Outlook.Addin, Version=7.3.2.5511, Culture=neutral, PublicKeyToken=1804332a91bb45f8.

11:10:01 7496 4136     Class name: HP.HPTRIM.Outlook.Addin.AddinModule.

11:10:01 7496 4136 Attempting to create a new instance of the managed add-in class: CLR - v2.0.50727

11:10:01 7496 4136 This program is blocked by group policy. For more information, contact your system administrator.

 

We are running 32bit TRIM 7.3.2.5511 and 32bit Office (yet the Outlook addin always gives an error when we enable it "Not loaded. A runtime error occured during the loading of the COM add-in).

 

The log suggests something is being blocked by Group Policy but i am not sure what it is.

 

Any help would be great.

 

Thanks

 

Matt

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Regular Advisor
Ralf_Wegener
Posts: 113
Registered: ‎08-21-2010
Message 2 of 3 (169 Views)

Re: HP TRIM outlook addin error - blocked by group policy

How are you deploying HP TRIM client package (batch or group policy or interactive installl manually). How is your HP TRIM MSI configration settings configured (user based or per machine based , office integration turned on etc) .  A few HP TRIM office integration DLL's require local admin permissions initially on deployment then users can turn off or on settings based on their requirements (HKLM, HKCurrentUser and HKClassRoot).  UAC in windows 7 can also cause issues depending on your SOE policies.

 

 

 

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Regular Advisor
Ralf_Wegener
Posts: 113
Registered: ‎08-21-2010
Message 3 of 3 (167 Views)

Re: HP TRIM outlook addin error - blocked by group policy

[ Edited ]

BTW. MS-Office 32 bit requires HP TRIM 32 bit - likewise 64 bit. Hybrid of the two requires both 32/64 installed...unless a custom HP TRIM Addin supports the one install/footprint/web service API.

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