HP TRIM In Outlook Error Message (277 Views)
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Regular Visitor
grzeszky
Posts: 3
Registered: ‎11-19-2013
Message 1 of 6 (277 Views)

HP TRIM In Outlook Error Message

[ Edited ]

I have never come across the attached error message which has appeared out of the blue for only one user.

We are currently on version 7.3.0.5210 and using Outlook 2010.

I am hoping someone may be able to shed some light?

 

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HP Expert
Greg Fraser_1
Posts: 631
Registered: ‎01-02-2002
Message 2 of 6 (266 Views)

Re: HP TRIM In Outlook Error Message

It looks vaguely familiar, but as to the cause I'm not sure.

Do you have any ideas about what the user was doing at the time the received the error? 

Multiple windows open

Cataloguing from a shared mailbox

Etc.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
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Regular Visitor
grzeszky
Posts: 3
Registered: ‎11-19-2013
Message 3 of 6 (246 Views)

Re: HP TRIM In Outlook Error Message

We are running TRIM 7.3, Windows 7 etc through a VDI on an XP platform, and I have established the staff member had a number of applications open within XP and a number of applications open within the VDI when the error occured.

I was unable to ascertain though if the staff member had 2 instances of TRIM or Outlook open (one in XP and one through the VDI in Windows 7).

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HP Expert
Greg Fraser_1
Posts: 631
Registered: ‎01-02-2002
Message 4 of 6 (240 Views)

Re: HP TRIM In Outlook Error Message

It's going to be hard to figure out what is going on without those details. If it happens again see if you can find out from the user what were they doing at the time?

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
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Regular Visitor
grzeszky
Posts: 3
Registered: ‎11-19-2013
Message 5 of 6 (214 Views)

Re: HP TRIM In Outlook Error Message

It was as I suspected upon further investigation this moring - the user was trying to complete tasks within both environments.

In some cases 2 instances of a multitude of programs being open and used (one in XP and one Windows 7) which of course was not only causing the originally attached error message but a few other issues.

All is well again now I have them working from within Windows 7 only.

Thank you anyway for your time  :)

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HP Expert
Greg Fraser_1
Posts: 631
Registered: ‎01-02-2002
Message 6 of 6 (207 Views)

Re: HP TRIM In Outlook Error Message

No worries, glad it was an easy fix.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard**
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