11-19-2013 05:36 PM - edited 11-19-2013 05:39 PM
I have never come across the attached error message which has appeared out of the blue for only one user.
We are currently on version 18.104.22.16810 and using Outlook 2010.
I am hoping someone may be able to shed some light?
11-19-2013 05:47 PM
It looks vaguely familiar, but as to the cause I'm not sure.
Do you have any ideas about what the user was doing at the time the received the error?
Multiple windows open
Cataloguing from a shared mailbox
11-19-2013 08:24 PM
We are running TRIM 7.3, Windows 7 etc through a VDI on an XP platform, and I have established the staff member had a number of applications open within XP and a number of applications open within the VDI when the error occured.
I was unable to ascertain though if the staff member had 2 instances of TRIM or Outlook open (one in XP and one through the VDI in Windows 7).
11-19-2013 09:03 PM
It's going to be hard to figure out what is going on without those details. If it happens again see if you can find out from the user what were they doing at the time?
11-20-2013 05:39 PM
It was as I suspected upon further investigation this moring - the user was trying to complete tasks within both environments.
In some cases 2 instances of a multitude of programs being open and used (one in XP and one Windows 7) which of course was not only causing the originally attached error message but a few other issues.
All is well again now I have them working from within Windows 7 only.
Thank you anyway for your time :)
11-20-2013 06:45 PM
No worries, glad it was an easy fix.