01-13-2014 10:04 AM
I am almost finished testing Trim 18.104.22.1687 before we roll it out. We are also using Groupwise 8.
I am testing mail notifications in workflow. I have configured the workflow and events to send an email when
an activity is assigned.
I have kicked off a workflow and have assigned an activity to me. My location has the correct email address.
Though I can see in the TES that mail notification events exist , I have not received any emails about assigned activities.
I have checked the windows events log and cannot find anything that would indicate a problem.
I have tested the email server in the TES and it works correctly and I have received an email when testing the setup.
Are those activity emails getting blocked?
Thanks for any help in correcting the problem of no emails when activities are assigned.
01-13-2014 11:40 AM
Can you verify that the system setting is enabled for sending notifications for workflow?
1) Open TRIM
2) Click Tools->HP TRIM Administration->System Settings
3) Click the Events Tab
4) Check the box labeled "Send e-mail notifications as defined for activities"
5) Click ok
01-13-2014 12:09 PM
There are builds of TRIM where this was a bug. But I thought it had been fixed in these latest builds.
01-13-2014 01:51 PM - edited 01-13-2014 02:08 PM
Notifications are working now. When I suspended all other events and redeployed in order to check the logs, Emails were being sent.
I then reenabled all other events to see if it would cause an error. Instead, the emails were still getting sent.
Why did I need to suspend the other events to finally get mail notifications to work?
Thanks Erik for your help.