08-07-2013 11:59 PM
We are currently rolling out a new SOE for the business and are receiving the attached error when using the catalogue button from the Add-ins menu in Outlook.
When you actually open an email and use the catalogue button from there, it works fine.
We are running Windows 7 (64-bit), Office 2010 (32-bit) and TRIM 18.104.22.16810
We have had the same configuration working normally in the previous SOE so I am concluding that something is missing from the new build (i.e. dll, reg key, etc)
Has anyone seen this before that can shed some light on how to fix this?
08-08-2013 04:35 PM
I know there have been a few issues with trimsdk.dll not being registered properly. Don't know if it's the cause of your issue but no harm in re-registering it to see if it fixes it.
E.g. regsvr32 "C:\Program Files (x86)\Hewlett-Packard\HP TRIM\trimsdk.dll"
Note: Any posts I make on this forum are my own personal opinion and do not constitute a formal commitment on behalf of HP.
(Please state the version of TRIM/HPRM you're using in all posts)
HP Software Support Online (SSO): http://support.openview.hp.com
08-09-2013 05:53 AM
The COM component in your error message is actually an Office one rather than a TRIM one, so I would be tempted to try reinstalling the Office PIA's from http://www.microsoft.com/en-gb/download/details.as
THe other thing to watch is that the TRIM client is 32 bit (the same as Office) you cannot mix and match.