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Want IT to reduce costs and demonstrate value to the business? Combine shift left with pay-per-use

tony price.JPGBy Tony Price, World Wide Lead for Strategy and Transformation Consulting, HP Software Professional Services


“Shift left” has been around in industries like testing for a while, but it’s a relatively new concept in the service management field and certainly new to think about as a strategy. Shift left involves finding a solution that is one step simpler, and frequently faster, than the current solution. Recently every time I talk about it, people come up to me and say, “Tell me more about shift left. How can we use this with our customers?” so interest is definitely growing in this area.


By working in a shift left manner, IT can deliver better customer service by redirecting users to resolve issues and problems in the most efficient way possible. And this is the key to shift left. It’s not about using technology for the sake of technology. It’s about improving efficiency and providing better service to your customers. So shift left may actually move a client interaction to a human being if that is the most efficient way of dealing with their requirement.


Also, when shift left is combined with a pay-per-use software consumption model, it can enable IT to become more effective, reduce costs, and demonstrate value to the business. (You can learn more about choice in consumption models in our recent ebook "Deliver business value.")

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