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Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

The ART of delivering software education

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By Susan Merriman, WW Leader of Emerging Technologies, HPSW Education

 

After starting her career in higher education administration, Susan has devoted the last 15 years to software education.  Ranging from ERP to IT, Susan has designed and provided learning programs to organizations of all sizes and industries.  In her current role at HP Software, Susan is responsible for creating solutions that help customers maximize their use of software in order to meet their business objectives.

 

Eighty percent of IT managers believe effective training is critical to the success of IT, according to IDC research. But a lack of effective education is still a leading cause of software failing to deliver its expected value. Statistics like that have made us at HP wonder what’s causing this gap between the perception of education’s importance and how it is delivered.

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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