Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Service Management Re-Invented (Part 1)

Rafa.jpgTicketless IT: From Tribal Knowledge to Connected Intelligence

 

I always look forward to our major customer events, as they are the perfect opportunity to get a feel for the current industry agenda. ‘What’s got people most animated?’ I ask myself, ‘What are the critical pains points facing our customers? Which of our solutions are gaining momentum, and how can we best deliver value?’

 

Earlier this month we hosted over 450 customers at our biannual Customer Forum in Istanbul. Of those, around 200 were part of the Service and Portfolio Management track so it was clear that something has got our Service Management customers VERY engaged! I had many great conversations over the course of the event, but one consistent message I picked up from that group is that...

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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