Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit  http://hpsw.co/b7NWj4e

5 elements to successful enterprise mobile apps

michael-garrett2.jpgFor many businesses mobile is an imperative. A recent study revealed 52% of travelers used a mobile device to book travel (compared to 48% on a laptop). And according to a U.S. Federal Reserve report nearly 50% of smartphone owners used mobile banking applications in the last 12 months. In HP Software Professional Services we work with a number of large enterprise customers in industries like retail banking, transportation, and so on. Mobile is the way your end customers are coming to you and interacting with you. If they can’t find you on mobile, forget it. And customers expect high performance. If your mobile app isn’t very good, they’re gone.

 

Compared to consumer apps, enterprise apps require a much stronger and more robust methodology not only in developing them but also securing them. We’ve worked with a number of customers to meet their enterprise app challenges. Recently we helped a very large financial services customer in the U.S. create their mobile retail banking app. Drawing from their experience, I’ve put together five best practices that can help you in your mobility journey.

Labels: mobility

New Apps from Old: No Genie Required

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One of the most popular Pantomime shows is Aladdin,where one of key scenes is when the sorcerer offers Aladdin’s wife "New Lamps for Old" to secure the magical services of the Genie of the Lamp. For some reason, my mind made the leap from “New Lamps for Old” to “New Apps from Old”.  Aladdin unleashed the genie by polishing a tarnished old lamp.  The magic here is not just “polishing up” your applications by adding a mobile wrapper but “mobilizing” them to extend their use and address new requirements.  

 

Let me give you an example from HP Software’s own enterprise application portfolio, HP Quality Center.  We have recently made Quality Centre mobile to address the fact software is no longer just the domain of computers, phones or tablets, but embedded in everything from fridges to forks.

 

 

Labels: mobility

“I’m on the train”: How mobile technologies impact business

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Alastair Corbett leads HP’s UK&I Software Business Unit and has responsibility for its strategy, the promotion and selling of the IT Performance Suite and related services.

 

I remember Trigger Happy TV in the early days of mobile phones with “I’m on the train” being shouted across the carriage. It’s a phrase I still find myself unable to use. Now it’s all heads bent to the little screen—checking emails, touching up presentations or transferring funds with the banking app… And maybe there’s the Twitter equivalent of “I’m on the train” going on too!

 

So how does all of this new technology impact business? Organisations have had to change dramatically over the last decade or so. We’ve come from a legacy of IT providing discrete systems to automate specific business functions. Now we’re in an era where firstly, the technology is more capable and is therefore used more extensively; and secondly, the pressure from both customers and staff has dealt a fatal blow to the earlier fortress mentality for protecting the enterprise.

Labels: mobility

Lessons from the beach – No time to switch off?

RafaelBrugnini.jpgAs we all regroup from our summer vacations I was reflecting on my own experience during the break. Like most people, despite stringent commitments to my family (and to myself) that I would really take time completely away from “the office” – in truth is it’s not that easy.

 

That’s because we’ve come to rely heavily on our mobile devices for all sorts of useful stuff that transcends both our work and “non-work” life. When we go on vacation we want the convenience of mobile access to airline check in, car hire, maps of our resort, finding the best restaurant or checking for the wind and wave forecast. How many times whilst you were on holiday did you see yet another new innovative use of a mobile application in either a business or social context?

 

So switching off isn’t easy anymore and the problem doesn’t stop with people. In a world of continuous service – it’s not just individuals that can’t switch off. The same holds true for our business applications. With the massive proliferation of mobile apps it’s easy to forget our reliance on those traditional “back ends” which supply us with data and services. When do they get upgraded? How do we predict the additional load mobile applications might put on them? How do we ensure the quality of end-to-end customer experience? What are the new security implications?

Labels: mobility

Mobile apps set the enterprise on fire

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Exploding is perhaps an understatement.”

 

That’s how John Jeremiah, HP senior product marketing manager, framed the mobile landscape at the Power to Change virtual event session he moderated last week. “Mobile development and mobile apps are transforming the way we live and the way we work,” he explained. “It’s driving revenue and transforming industries and business everywhere.”

 

Following the tidal wave that began in the consumer space, Jeremiah said that mobile will next flood the enterprise. And the deluge, while welcome by users—who want work apps and devices that mirror the level of productivity they get from their own smartphones and tablets—poses challenges for IT, including BYOD (bring your own device) application access and security, as well as the future of HTML 5 and testing in a mobile environment.

 

Labels: mobility

What is driving a so called "new style of IT"?

IMG_1614-Edit_SML.jpgHeretofore, mobility has been the province of young people doing Facebook, Twitter, Mapping, and even an Words with Friends. However, as Gen Yers enter the workforce and as us Gen Xers and Baby Boomers get hip, the place to engage has moved from the PC to a mobile app. Even my wife before we go to bed at night is playing with one of her smart phone apps. These apps, in contrast, to the green screen applications of the past are all about the total user experience. In the word’s of Stephen Dewitt, today’s apps are fun, intuitive, and anywhere, anytime. 

 

This presents a challenge for you the CIO because you have bearly managed to survive the great recession and the austerity that came along with it and you now have to respond to a seismic change in how your users want to interface with you and services you manage or provide.

Labels: mobility

Beyond technology, mobility is about people, culture and skills

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Mobility has changed how businesses interact with people, both inside and outside the walls of the enterprise. Employees and customers alike are now firmly in the driver’s seat, and businesses need to get ahead of this sea change—not just respond to it. Instead of stove-piping a mobile interface on yesterday’s apps and processes, IT leaders must rethink their approach to IT, from technology and skills to people and culture.

The mobile era calls for a holistic IT transformation so that your company thinks (and develops) mobile first. If you’re like a growing number of CIOs, mobility is a top a transformation project for your business in the coming year. Figures from a survey of IT leaders from 200 companies by C-suite advisory firm Corporate Executive Board, show that mobile applications development spending will increase by 50 percent in 2013, becoming almost 2 percent of overall IT spend.
 
Where to begin? The latest Discover Performance ezine suggests that you change your IT shop after assessing how it currently relates to the business. Ask the following questions, so that you can really “go mobile”—and not just put another coat of lipstick on your legacy pig:

Labels: mobility

Compliance and cost concerns fuel an IT consumerization backlash


Photo by AndieArbeit - http://flic.kr/p/7CJAdgIn this, the first of a two-part post, I reflect on the hype surrounding the consumerization of IT, the broader changes that consumerization will bring and why I think that "your users are revolting".  In part two of the series I'll provide 7 steps that you can take to make sure that IT consumerization doesn't generate more pain than profit. 

What’s the future of enterprise mobility? 2 HP Software strategists weigh in

paul muller enterprise mobility.JPGThe Discover Performance community has been focused on mobility recently with the latest issue of our newsletter. But what gets technologists really excited about mobility? To find out we asked two of HP Software’s best-known IT strategists to give their thoughts on mobility’s opportunities – and challenges.

 

HP Software Chief Software Evangelist Paul Muller and HP Chief Cloud Technologist Christian Verstraete each came up with a video to talk directly about mobility - where it is now and where it's going.

Labels: mobility

Want sustainable advantage from mobility? Use these 3 principles for mobile success

dpblogpromo.jpgMobility can transform the way you connect with employees and customers. But jumping in now and planning to address pitfalls later can compromise efficiency, security and user experience. To truly gain a sustainable advantage from enterprise mobility, you need a more comprehensive approach built on these three principles for mobile success.

Labels: mobility
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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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