Discover Performance Blog
Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

Do You Effectively Measure Your Business Value?

Mike Walker

When I meet with both IT and business executives, I often find that they are very interested in quantifying their value of their organization and rightfully so. Scorecards, Key Performance Indicators (KPI’s) and Critical Success Factors (CSR’s) are all topics that are interwoven into those conversations. It’s important to do this but I often ask myself if we go a bit overboard on the endless need to see who has the most metrics.

 

I find there is certainly no shortage of these metrics. We all have a long list of them that we dashboard and report on. So why is it that IT has such a poor performance record with all these great metrics? For example, in a 2012 study by The Standish Group, respondents reported that they felt 50% of all IT projects are a waste of money. Moreover, we see reports from the Better Business Bureau that IT ranks 3rd in most complaints, just 2 positions worse than used car sales men. 

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About the Author(s)
  • Alec Wagner is a longtime writer & editor, enterprise IT insider, and (generally) fearless digital nomad.
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA & APJ for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
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