Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Do You Effectively Measure Your Business Value?

Mike Walker

When I meet with both IT and business executives, I often find that they are very interested in quantifying their value of their organization and rightfully so. Scorecards, Key Performance Indicators (KPI’s) and Critical Success Factors (CSR’s) are all topics that are interwoven into those conversations. It’s important to do this but I often ask myself if we go a bit overboard on the endless need to see who has the most metrics.

 

I find there is certainly no shortage of these metrics. We all have a long list of them that we dashboard and report on. So why is it that IT has such a poor performance record with all these great metrics? For example, in a 2012 study by The Standish Group, respondents reported that they felt 50% of all IT projects are a waste of money. Moreover, we see reports from the Better Business Bureau that IT ranks 3rd in most complaints, just 2 positions worse than used car sales men. 

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