Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

For additional in-depth articles on critical topics for IT executives, visit

A Happy DevOps New Year?

Hallway of storage unit doorThe first month of our Western calendar, January, Janvier, Januar, Enero or Gennaio, derives its name, in many languages from the Roman god, Janus. At school I was told Janus had two faces representing maturity and youth – much like today’s constantly changing IT function. Wikipedia states Janus represents ’beginnings and transitions’ evoking strong parallels to the topic of my last blog, DevOps.

Why the IT Value Chain is your blueprint for strategically regaining control of IT

Erik van Busschbach.JPGBy Erik van Busschbach


Erik van Busschbach is a CTO in the HP Software Professional Services Strategy and Solutions team with 15 years in IT enterprise software development and delivery. With experience across the entire software value delivery chain he knows what it takes to turn strategy into results.


I’m presenting at HP Discover Barcelona about how to regain control of your IT service lifecycle. And I’ve got a lot of great advice for people—all based on what we’ve seen customers do to transform their IT service delivery. But what makes this significant to me is that when I talk to customers I’ve got a way to talk to them about IT—a conceptual framework that presents a strategic vision for how to proceed and gives them a sense of the incremental steps they can take to success.


The IT Value Chain is what ties together the four main concerns in enterprise IT. Here's how it works. 

Labels: IT Value Chain

Where does Business Service Management fit in the IT value chain?

BSM.jpgBusiness Service Management (BSM) impacts the delivery of two elements of the IT value chain. As a reminder, the IT value chain describes how IT assembles its activities to provide business differentiation.


The first intersection point is the requirement to deploy value stream. This value stream is about delivering new strategic demand that meets business requirements. BSM captures the output of the service design component of this value stream, service-level objectives, and ensures that applications and supporting infrastructure perform to expectations. Additionally, in what is known as a Dev/Ops environment, real-time user monitoring is leveraged during development to ensure that applications are tested against realistic user behaviors. Scripts can be reused in a post-production environment, or production scripts can be reused for future development environments, in much the same way as release packages are used to reduce risk. Performance issues discovered in production are then fed directly back into the requirements for a version upgrade or change in accordance with the service warranty. The ability to inspect recent development changes allows performance issues to be traced to the latest code release.

Labels: BSM| IT Value Chain

The complete, unabridged secret to managing the IT Value Chain

un.jpgI’ve written a lot recently about the importance of value chain thinking for IT managers, and why managing the value streams that make up the IT value chain maximizes IT expenditure. I wanted to take a moment to thank everyone who’s taken the time to shoot me an email or interact with me on Twitter @MylesSuer about this topic. The more I talk to people in IT, the more I realize there’s momentum building around the idea of an IT value chain. To make the series easier to find, I’ve collected my posts here for easy reference:

Labels: IT Value Chain

Your IT value chain: Want help improving yours? It costs nothing?

SM to PM.jpgA month ago, I described how the business notion of value chains can be applied to IT management. Viewing IT management as a value chain fundamentally changes how you think about your relationship with business customers. IT is more than a random compilation of machinery, equipment, people and money. IT leaders arrange these technology inputs into business capabilities that either internal or external customers pay money for. By taking a business approach, IT directly establishes itself a major source of a business’s competitive advantage. IT—just like IT’s business peers—has both a primary responsibility to deliver services, and a support responsibility to the business within the IT value chain.


IT creates competitive advantages for business customers by doing three things with increasing effectiveness and efficiency:

Labels: IT Value Chain
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