Discover Performance Blog

Welcome to the Discover Performance blog, a resource for enterprise IT leaders who share a passion for performing better. Here you’ll find strategic insights and best practices from your peers as well as from HP’s own practitioners who help others define, measure and achieve better IT performances.

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Prevention is always better than cure: 5 tips for keeping your software healthy

Sergio Severo.jpgBy Sergio Severo


As Vice President, Worldwide Inside Sales, SaaS, Support Sales and Operations for HP Software Services, I lead a team of more than 1000 professionals. I also enjoy working closely with customers to understand how support services should evolve to keep pace with the rapidly changing IT environment. I have over 20 years’ experience in the IT sector with a strong background in engineering.


The flu has been epidemic this year. And no doubt many who have been ill wish they’d made the time to get a shot. After all, prevention is better than cure. The same applies to IT systems.


In the age of the 24/7 economy and always-on IT, none of us can afford our systems to be impaired. They have to “just work”: Your e-commerce and billing systems have to run without a problem; your website must always be available; your CRM platform has to constantly track activity; and on and on….. Minor issues can, over time, turn into downtime and in the real-time economy, systems failure can mean business failure.


Taking the right preventive measures can avert crises down the road. Here are five simple steps that will help keep your systems healthy.

Labels: IT support
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About the Author(s)
  • Lending 20 years of IT market expertise across 5 continents, for defining moments as an innovation adoption change agent.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • I'm the community manager for Discover Performance and have been a writer/editor in the technology field for several years.
  • Mike has been with HP for 30 years. Half of that time was in R&D, mainly as an architect. The other 15 years has been spent in product management, product marketing, and now, solution marketing. .
  • Maurice was appointed VP of Customer Experience for HP Software in 2014 after a career in hardware, software and services at DEC, Compaq and HP. He reports to the GM of HP Software, Robert Youngjohns
  • Paul Muller leads the global IT management evangelist team within the Software business at HP. In this role, Muller heads the team responsible for fostering HP’s participation in the IT management community, contributing to and communicating best-practice in helping IT perform better.
  • Rafael Brugnini (Rafa) serves as VP of EMEA for HP Software. Joining in 1996 and has more than 20 years of knowledge and experience linked to HP. He resides in Madrid with his wife and family, and in his spare time he enjoys windsurfing.
  • Evangelist for IT Financial Management (ITFM), IT Governance and IT Portfolio Management, consulting IT organisations for Close to 15 years on principles of good governance.
  • Chief of Staff for Software & Information Management IT at HP, driving business and IT initiatives, as well as executive, employee, and customer communications and management of change for the CIO of HP Software.
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